Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
The e-mail I used fod my Dropbox account was hacked and I no longer have access to it. I have tried to change the address in settings, but the system will not accept the new address. Every time I log on, Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox account. I won't receive an e-mail…
Hello, I can't use dropbox anymore on my PC or iPad. When I try to log in it tells me it send a safety code to my connected email, but the code never arrives (not in the spam or elsewhere) What can I do? The E-Mail is right. How to get the code or log in?
i.p. addresses on my devices are different to the list of linked devices on my account I want to check which devices I have linked to dropbox account. In my account, I tapped the ‘i’ for info next to the devices listed to get the i.p address and noted them down. I checked the ip address on all my actual devices and none of…
On Dropbox Basic free plan. Trying to delete account. Chatbot tells me to do this: * Click your avatar at the top of the webpage * Click Settings * Under General, click Delete account There is no "Delete account" on that page.
I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder. I've verified my address is correct. Please do help me sort this out Peter
Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam folder. I've verified my address is correct. I have also verified that the email address can receive mails from other sources. I can…
Hello, We have created a dropbox account with an adress email. We have deleted this account because we thought we made an error with the set up. We are trying to recreate a dropbox account with the same email adress. Dropbox tells me that they are happy to see me back, we put the password but then nothing happens. Nothing…
Hi! tried to reach my deopbox account and realized (as so many others) that an additional six digit code had to be provided in order to log in. The problem is that the email connected to my dropbox account was deleted a little more than a year ago due to a shutdown of the email server by the ISP. Back then I had to change…
I have been trying to login to my dropbox account but the one time code is being sent to an email which has now been disabled. How can I resolve this issue?
Yesterday, my time from 8:00, my computer was encrypted. I have two files on DropBox that I cannot function without. I remember the password to DropBox (the account was created around 2009). Unfortunately, for some time DropBox has introduced that in order to get to the account, you have to enter a code that was sent to…
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