Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I have been trying to login to my dropbox account but the one time code is being sent to an email which has now been disabled. How can I resolve this issue?
Yesterday, my time from 8:00, my computer was encrypted. I have two files on DropBox that I cannot function without. I remember the password to DropBox (the account was created around 2009). Unfortunately, for some time DropBox has introduced that in order to get to the account, you have to enter a code that was sent to…
Currently have a Professional account - spending around $20 / month. Is there any way to get zero knowledge encryption (end-to-end encryption) at the Pro level? I'm not eager to spend even $5 more per month. My use case is basically home filing and I have a few questions along these lines. * I want some of my folders to…
I've had some Dropbox accounts and recently I've tried to acess them but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answer or instructions.. my Gmail accounts are working normally, I guess the problem is your server.
My account was hacked this morning. I received an email stating that my email was changed. All of the files are gone and I am no longer dropbox plus - downgraded to basic. Please please please DROPBOX help me - I use dropbox for my business and all of my business files are now deleted off of my account and off of my…
Hi, my account which was apparently set up with one of my vendors (CLIO) in my corporate email address has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full name) which contains a link to open the…
Lost access to 2FA with new computers and phones over the years so I cannot sign in and install dropbox on my new computer. You know what's frustrating? I have to sign into my dropbox account to post in this forum...but since I don't have accesss to 2FA...then the support bot can't help, nor can I get help anywhere. So…
Hi Guys, I had an old account user with Drpbox (since 2010)! In this year i have changed my ISP from Fastweb to Vodafone. My fastweb mail (the Dropbox user account) it's EXPIRED!!! In addition, So that I don't miss anything, i have changed my phone and i can't do the recovery hardware procedure! So i have lost my spaces!…
i tried to log in today to my account but a new one created and all my data are gone! i have emails that i can prove that i had account where people sharing stuff with me! i don't want to talk to robots! i want to talk to a human to resolve this! i have lost all my data!!!! please help!!
Hi, It seems I have 2 DropBox accounts but one email login. I subscribe to a plan and pay monthly, the bills going to my gmail address, but after I logged in today it reverted me to an old (free) account registered to the same email address, but of course without all the data from my usual paid and data heavy account. How…
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