Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hello together! I need help and hope someone here can show me how to solve my problem... Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password. My account was created years ago with my Gmail…
Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS using “Sign in with Apple” or link my Apple ID to an account with the same email address. Every attempt results in an error…
I signed up and mistakenly created my account choosing the option to not share my email address. Dropbox created a cryptic default email ID instead, but now I'm not able to update it to my real email address because it tries to send the verification information to the default cryptic email ID, which I don't have access to…
Hello everyone, how can I contact someone at Dropbox regarding a propably security related weird behaviour I just observed? Thanks
Hi! Does anyone of you having problem generating recovery/backup codes? Whenever i click it it asked me for a password but nothing loads. this has been like for days now Can someone check?
Two days ago I received an official Dropbox email saying: "Hi Charem, Finish signing in to Dropbox with this one-time security code: We noticed there was an attempt of signing in to your Dropbox account." I didn't make this sign-in attempt. As my Dropbox account had an old password, I assumed it was compromised. I logged…
am unable to access my account due to my email been suspended due to inactivity, I am unable to create it back after contacting the email provider . I have 2 account with Dropbox with different emails, both email address have been disabled due to inactivity. i know my Dropbox login , but need code always sent to the email…
Hello, I need your help with a serious issue, and I'm unsure how to resolve it. I created my account four years ago, and about a month ago, my email was suddenly suspended without any valid reason. Now, as I attempt to update my email, I’ve realized that I don’t remember my password since I haven’t used it in a long time.…
Hi, We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations. We’re encountering an issue where Dropbox cannot log in. The error message states that a CAPTCHA has not been filled in. The issue is inconsistent—on some Macs, Dropbox logs in without…
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my…
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