Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hello, My dropbox account was compromised and they fully locked me out with 2fa. I did not set up the 2fa so I can't kick them out. I just want to close the account. I don't need access. What should I do? I sent off an email to support.
I find that many Cloud services offer encryption during transfer to the service and encryption at the destination. Dropbox does this too. Unfortunately, the keys used at the destination are available to Dropbox. What would make Dropbox unique is if it would offer Zero Knowledge encryption at the client. That way all files…
I have a dropbox plus account that is connected to an old email address to which I have no access any more. Since my password does not seem to work, I cannot reset it in the usual manner. Any ideas on what to do?
Does anyone know how to get assistance on a hacked account? Our CEOs business admin account has been compromised, and she has been kicked out. No one at Dropbox is answering our requests and there is no direct number to talk to a real human. We are panicking since we work with very important data and have deadlines. We…
Hi, While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password. I want to be able to deactivate this setting. I want to be able to access Dropbox at times I don't have…
I've tried following the guidance offered by dropbox support with no luck. The 6 digit code does not arrive in my email despite having added the address to my email addressbook. i've been a paid subscriber for YEARs and now i can't access much needed folders. I need these folders ASAP!!!! The online support is a vicious…
Hello, Given the increasing focus and concern on data transfers and data storage locations it makes sense the Dropbox should extend the option to choose the storage location on all accounts not just the ones that are paid for. I appreciate that this feature is a way to differentiate accounts between free to paid (and a way…
No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life…
I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this. Context: I bought the laptop used on…
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am…
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