Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Dropbox Plan: N/A Are you a Team Member or Admin?: N/A Do you have access to the email linked to the account?: N/A Are there any devices connected to your Dropbox account?: N/A Question or Issue We need access to a deceased person's DB. We represent the brother of the deceased. Help please
Question or Issue How do I get rid of the account I just made? How do I find my original account?
Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. I ran a scan on my computer, and performed the following: * restarted the computer * cleared the cookies/history * tried in incognito mode * disabled the firewall temporarily * tried in different browsers * made sure pop ups are…
In a nutshell: The last time I logged into my Dropbox account was June 22, 2025, and I had no problem. On July 8, I went to log in, and was for the first time asked for a 6-digit code on an "authentication app." Baffled, I clicked the "I still need help" link. Next I was asked for the 8-digit "emergency backup code." I…
Hi. I'm putting my family history in Dropbox and I wanted to give all my relatives access to it. There are lot of folders with photos, life histories, old records, etc. So I thought it'd be easier to give everybody my log-in info. When anybody logs in, I get sent the verification code and I text it to the person. So far…
Hi Dropbox Support, My Dropbox Basic account (email: [email removed for safety]) was hacked. Someone accessed my account from Miami, Florida (I'm in Vietnam), added an app named '[email removed for safety]', and uploaded a ransom note telling me to contact [email removed for safety]. I did not authorize any of these…
Please add support for passkeys and in-app 2 factor authentication to DropBox Passwords.
"key not found" is the error provided. Error is reproduced on both Windows and Android. [removed per Community Guidelines]
Hello everyone! I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails. I had two devices authorized on my account. My desktop computer and my phone, both had access to my dropbox. The email I had attached to the account, was for a…
My dropbox associated to my current email is no longer linked to this particular email. I contacted one of the people that I have shared folders with a completely different email is now associated to my name and account. Is also possibly using my CC to pay for the additional space that I have payed for in the past. How can…
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