Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hi Dropbox Support, My Dropbox Basic account (email: [email removed for safety]) was hacked. Someone accessed my account from Miami, Florida (I'm in Vietnam), added an app named '[email removed for safety]', and uploaded a ransom note telling me to contact [email removed for safety]. I did not authorize any of these…
Please add support for passkeys and in-app 2 factor authentication to DropBox Passwords.
"key not found" is the error provided. Error is reproduced on both Windows and Android. [removed per Community Guidelines]
Hello everyone! I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails. I had two devices authorized on my account. My desktop computer and my phone, both had access to my dropbox. The email I had attached to the account, was for a…
My dropbox associated to my current email is no longer linked to this particular email. I contacted one of the people that I have shared folders with a completely different email is now associated to my name and account. Is also possibly using my CC to pay for the additional space that I have payed for in the past. How can…
Can we request the email address (can provide) to be suspended or deleted asap as being used to spam all contacts in our colleagues contact list!
On 6/7 I contacted customer support regarding an account that I haven’t access since 2015. I recently realized that there are photos of a deceased family member on there that I don’t have anywhere else. After entering my credentials login, second factor code was sent to an email address. I no longer have access to. I…
I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now and there is no other option to verify because i can't now access the account setting Could anyone please kindly provide me…
Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t even talk to support in message, I still pay for my account but I don’t have access and can’t contact the support in priority……
Do you know what you are you doing ?????
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