Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I had my personal Dropbox account long before it was connected to a business account for work. When the business account administrator removed me from their Dropbox, all of my personal files were deleted along with the disconnection. I have checked the Deleted Files section, but it shows that I have no files to restore, so…
Hi! I registered in Dropbox with my corporate account using my company’s domain name. I received an email invitation from colleagues to join the company team. However, when I try to join, I see an error message and cannot proceed. Why is this happening and what should I do? My plan is still free, and I cannot upload files…
Device (Macbook PRO M4) Operating System/Browser (if using the web) (Sequoia 15.2) Question or Issue Hi. Dear Dropbox support team. I posted this message 4 hours ago in search for a help but a post was deleted for no reason. Why? My problem is - I registered in Dropbox with my corporate account using my company’s domain…
Hi Community. Does anyone know where I can get Dropbox SLAs for participating in a government tender? Thanks all for your help!
I have a Dropbox account set up with an email that got deactivated. When attempting to log in, Dropbox wants to verify me through the deactivated email… I would like to regain access however I need to given it has memories of someone who has since passed. Any and all help appreciated! I hope there’s a chance to regain…
"Got a few minutes? Get $5. Help us make Dropbox better". The window name is "Sprig electron view" (so it's not even using the standard Windows notification service). Anyway, the only notifications I have enabled are: * "files and folders shared with me" * new files synced * edits to files , so I don't think disabling any…
I am not a computer person I tried logging in to my account and was asked to solve some ridiculous puzzle 9 times If this happens again I will be closing my dropbox account
Our Dropbox Business account is currently in a locked state, and our admin is unable to access their business email. The issue stems from Vonage. When attempting to log in to Dropbox, the system requires a verification code, but the admin temporarily lost access to their Vonage account. This restricted text messages and…
How do I password protect a specific folder. I have my dropbox synced to my pc and I would like additional security on a single folder with private information, if my PC is hacked, or my account is accessed. Dropbox used to have this functionality by creating an encrypted "vault"; now my "vault" just reverted to a regular…
Is there a way to disable web access to my files and only make them available via the various apps for different platforms?
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