Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Our Dropbox Business account is currently in a locked state, and our admin is unable to access their business email. The issue stems from Vonage. When attempting to log in to Dropbox, the system requires a verification code, but the admin temporarily lost access to their Vonage account. This restricted text messages and…
How do I password protect a specific folder. I have my dropbox synced to my pc and I would like additional security on a single folder with private information, if my PC is hacked, or my account is accessed. Dropbox used to have this functionality by creating an encrypted "vault"; now my "vault" just reverted to a regular…
Is there a way to disable web access to my files and only make them available via the various apps for different platforms?
Dropbox Plan: N/A Are you a Team Member or Admin?: N/A Do you have access to the email linked to the account?: N/A Are there any devices connected to your Dropbox account?: N/A Question or Issue We need access to a deceased person's DB. We represent the brother of the deceased. Help please
Question or Issue How do I get rid of the account I just made? How do I find my original account?
Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. I ran a scan on my computer, and performed the following: * restarted the computer * cleared the cookies/history * tried in incognito mode * disabled the firewall temporarily * tried in different browsers * made sure pop ups are…
In a nutshell: The last time I logged into my Dropbox account was June 22, 2025, and I had no problem. On July 8, I went to log in, and was for the first time asked for a 6-digit code on an "authentication app." Baffled, I clicked the "I still need help" link. Next I was asked for the 8-digit "emergency backup code." I…
Hi. I'm putting my family history in Dropbox and I wanted to give all my relatives access to it. There are lot of folders with photos, life histories, old records, etc. So I thought it'd be easier to give everybody my log-in info. When anybody logs in, I get sent the verification code and I text it to the person. So far…
Hi Dropbox Support, My Dropbox Basic account (email: [email removed for safety]) was hacked. Someone accessed my account from Miami, Florida (I'm in Vietnam), added an app named '[email removed for safety]', and uploaded a ransom note telling me to contact [email removed for safety]. I did not authorize any of these…
Please add support for passkeys and in-app 2 factor authentication to DropBox Passwords.
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