Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I see dropbox has added resident passkey support for security tokens, however I cannot see any way to add a non-resident key to save valuable slot space on security tokens where entering a username/email first isn't an issue. Google have done the same, but with their setup, if the token slots are full, they fall back to…
Dropbox Plan Essentials Are you a Team Member or Admin? Admin Question or Issue Are there any plans for bringing E2EE to the professional/business plans, instead of only for the most expensive company/enterprise plans? I am self employed and run a small business, but I don't need 5+ team members and what not, I just need…
Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue my dropbox was hack and i lose my all file. there is mssg for me like this below. if possible to get my file back? thxs.
Question or Issue My another Dropbox account (in professional plan) was wrongly suspended without any explanation or warning. I've been using this account normally for storing personal files. This is really frustrating as I need access to my files. Any advice on how to get this resolved quickly?
I had my personal Dropbox account long before it was connected to a business account for work. When the business account administrator removed me from their Dropbox, all of my personal files were deleted along with the disconnection. I have checked the Deleted Files section, but it shows that I have no files to restore, so…
Hi! I registered in Dropbox with my corporate account using my company’s domain name. I received an email invitation from colleagues to join the company team. However, when I try to join, I see an error message and cannot proceed. Why is this happening and what should I do? My plan is still free, and I cannot upload files…
Device (Macbook PRO M4) Operating System/Browser (if using the web) (Sequoia 15.2) Question or Issue Hi. Dear Dropbox support team. I posted this message 4 hours ago in search for a help but a post was deleted for no reason. Why? My problem is - I registered in Dropbox with my corporate account using my company’s domain…
Hi Community. Does anyone know where I can get Dropbox SLAs for participating in a government tender? Thanks all for your help!
I have a Dropbox account set up with an email that got deactivated. When attempting to log in, Dropbox wants to verify me through the deactivated email… I would like to regain access however I need to given it has memories of someone who has since passed. Any and all help appreciated! I hope there’s a chance to regain…
"Got a few minutes? Get $5. Help us make Dropbox better". The window name is "Sprig electron view" (so it's not even using the standard Windows notification service). Anyway, the only notifications I have enabled are: * "files and folders shared with me" * new files synced * edits to files , so I don't think disabling any…
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