Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hi everyone, I'm hoping someone can help me with a frustrating issue I've been dealing with for three months. The Problem: About three months ago, I made the mistake of deleting the Gmail account that my Dropbox is linked to. Now I'm stuck in a catch-22 situation: * I'm still logged into Dropbox on one computer through the…
Hi, So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email. I can no longer access that email, but I remember my account password. How do I go about this? Dropbox Plan ( Standard.) Are you a Team Member or Admin? (Not sure) Do you have access to the email…
There is no easy way to Password or PIN protect the VAULT from unauthorized access. The sharing option is too cumbersome. Are there options in the works that would allow users to protect a folder or file with a simple PIN # or a password? OneDrive is ahead of you on this one!
Hi, I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ? Best regard, B
I'd love e2e encryption in dropbox ala icloud (which has it for free even for everyone) Is there any chance of this coming to non-team plans soon? (at least professional should include e2ee these days id say)
FORMAL COMPLAINT: Unauthorized Transfer of Personal Account to Company Control To: Dropbox Support Team / Data Protection Officer Subject: URGENT - Unauthorized Transfer of Personal Account and Data to Company Control - Legal Action Required Date: 9th September 2025 Personal Account Email: [...] (DropBox Account Personal…
I see dropbox has added resident passkey support for security tokens, however I cannot see any way to add a non-resident key to save valuable slot space on security tokens where entering a username/email first isn't an issue. Google have done the same, but with their setup, if the token slots are full, they fall back to…
Dropbox Plan Essentials Are you a Team Member or Admin? Admin Question or Issue Are there any plans for bringing E2EE to the professional/business plans, instead of only for the most expensive company/enterprise plans? I am self employed and run a small business, but I don't need 5+ team members and what not, I just need…
Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue my dropbox was hack and i lose my all file. there is mssg for me like this below. if possible to get my file back? thxs.
Question or Issue My another Dropbox account (in professional plan) was wrongly suspended without any explanation or warning. I've been using this account normally for storing personal files. This is really frustrating as I need access to my files. Any advice on how to get this resolved quickly?
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