Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I had to install dropbox on my new computer and when I went to activate I just chose use Google for login as I remembered doing that before.. But that was with my old email and now it has made a new account with my current email and I don't know how to delete it so I can change the email in my real account to my current…
i was sent photos via a dropbox link to my current email address, and as i went to open the email i unintentionally logged out of my dropbox account that was linked with my old college email. the email is no longer active, even if i had the password the email does not exists but i just never logged out of it or synced the…
Hey there, we found out that some seller site in Turkey just got blocked from dropbox domain. When we get contact with them they say that dropbox need to whitelist some words and they gave us their ip addresses. Is this a valid solution for that issue?
Device Acer Swift X Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Dropbox Plan Basic I intend to change my email address soon, but couldn't find how to do it, so I created a new Dropbox for the new email [...]. Intending…
Until today, I had a long-standing Dropbox account which was free. Setting up a new phone (Google Pixel), I naturally downloaded the Dropbox mobile app to this new phone and logged-in with my existing account details (the phone number is the same as my old one was). However, now I am seemingly proceeding on a 'Try Free For…
Long story short: I’m hoping someone here can help or point me toward advanced support. I have a paid Dropbox account, and I’ve been locked out for quite some time. When I try to log in, I’m asked for a 6-digit code from an authentication app. I clicked the “I still need help” link, which then prompted me for an 8-digit…
Question or Issue I tried to sign in to my Dropbox account (online, web browser) on a new laptop. I click Log In and get a window that says, "Log in or sign up". URL dropbox.com/login I enter my email and click continue. the next page has a title, "Sign up for free" and wants my email ddress, name and password. But there…
Dropbox Plan Essentials Do you have access to the email linked to the account? yes Are there any devices connected to your Dropbox account? yes Question or Issue My group is using a Dropbox Essentials account and we are completely locked out. When we try to log in, we are sent a screen instructing us to "enter the code…
How do I file a support ticket to access the account of a dead relative? The support page here says to "create a support ticket" and provides a link to a web page with help information. Notably, it doesn't contain an option to file a support ticket. The chatbox tells me that additional support options may be available with…
Hello, I am trying to configure the 2FA using the Yubico authenticator. At the end of the config, it seems to accept the 6 digits code. I log off, to test, but when it asked me the code, it do not accept it. As config on the Yubico, I am using: base on time, SHA-1, 30s and 6 digits Any ideas ?
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