Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I joined a professional team and it gave them access to all my personal folders and files. I didn’t realise that joining a team would do this, I assumed my folders would still only be accessible by me. I deleted the folders but when I tried to permanently delete the files it said I do not have permission. I do not have…
We cannot login. 2FA does not work and the account has been disabled/locked. [removed] PLEASE get this unlocked ASAP. [removed] [personal info removed per the Dropbox Community Guidelines]
Hi there, This is an issue I have been trying to resolve for some time now. I am trying to gain access to my deceased Dads Dropbox account. Previously these tickets were raised with Dropbox Support: Ticket 23608076 and 23006764 I understand certain documents are required. These are what we have: * The full name of the…
Hi, I am the bookkeeper of a business. We would like to upgrade Dropbox to Standard and make it more secure. We think the manager should be the admin and a user, and I should be a user. At present, Dropbox and all its folders are accessible to anyone who can access the computer. We would like that to remain the case for…
Hi everyone, I'm hoping someone can help me with a frustrating issue I've been dealing with for three months. The Problem: About three months ago, I made the mistake of deleting the Gmail account that my Dropbox is linked to. Now I'm stuck in a catch-22 situation: * I'm still logged into Dropbox on one computer through the…
Hi, So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email. I can no longer access that email, but I remember my account password. How do I go about this? Dropbox Plan ( Standard.) Are you a Team Member or Admin? (Not sure) Do you have access to the email…
There is no easy way to Password or PIN protect the VAULT from unauthorized access. The sharing option is too cumbersome. Are there options in the works that would allow users to protect a folder or file with a simple PIN # or a password? OneDrive is ahead of you on this one!
Hi, I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ? Best regard, B
I'd love e2e encryption in dropbox ala icloud (which has it for free even for everyone) Is there any chance of this coming to non-team plans soon? (at least professional should include e2ee these days id say)
FORMAL COMPLAINT: Unauthorized Transfer of Personal Account to Company Control To: Dropbox Support Team / Data Protection Officer Subject: URGENT - Unauthorized Transfer of Personal Account and Data to Company Control - Legal Action Required Date: 9th September 2025 Personal Account Email: [...] (DropBox Account Personal…
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