Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…
Question or Issue I have a new Dell All-in-One PC to replace my prior that is no longer supported by Microsoft. It comes with basic Dropbox. My prior PC had Dropbox with more capacity than my new one. New capacity limits prevent me from transferring my old Dropbox storage to my new machine. I thought I might be able to…
I have the correct email and password but the email is no longer active so i can not get the code required to log in and I do not remember all the details on the form required to regain acess. I have contacted support but have not heard back and this is critically affecting my deliverables today.
Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't see it an an option. How to i add using email as login authentication option? Why does dropbox send send to the Dropbox app…
Question or Issue I'm using Dropbox Business with access for 3 users. We have a Team Folder containing material we have all uploaded and all need access to. One of our team is leaving so I want to delete this Member from our Dropbox. Are files that person uploaded to the Team Folder still visible and available to the rest…
All my files and subscription information has vanished and Dropbox keeps asking me to subscribe like a new user. I've used it for years...Can anyone help me get back to my account please?
Does enabling 2fa will lost access on all devices? Will I need to resync folders again on desktop app??
Dropbox Plan Business Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Phone, work laptop Question or Issue Our company has about 200 team members on Dropbox for business, and uses Dropbox File Request function and…
have a Dropbox account on my phone (iPhone 13) and sometimes I open the account on Safari as well, but I always log out. Today, I just opened my account on my phone and found that there are 2 devices: The first is my iPhone The second is iPhone, but it says almost no activity under it I didn’t receive anything suspicious…
Hi, I would like to make my Dropbox account more secure, so I tried to set up the 2-factor authentification. However, I have no cell phone, so I can't set it up. There is no option for a desktop-based authentificator (like KeepPassXC), nor for Dropbox to call me on a landline phone. What do you suggest I do to make my…
Hi, I’m wondering whether my inaccessible account is still active. I looked around but because I’m feeling anxious I couldn’t find a definite answer, and I’d really like some reassurance. Years ago, my old email was compromised during a time when I was unwell. It was part of a data breach, and in a panic I permanently…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
