Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hey Everyone, I recently started a new ****** and was given a professional dropbox account. The problem is that I am completely disconnected from the companies account. I can't see or access anything in the company's dropbox. It also seems to think it's a personal account too. I only have two gigabytes of storage. What…
Hello, this is urgent. I accidentally deleted my Dropbox Basic account linked to this email address. After that, I mistakenly created a new account with the same email. I need to recover my original account and files if it is still within the 30-day recovery period. Please prioritize this request and let me know what steps…
Hello I recently requested a DMCA Takedown request to Dropbox. I did not receive any email notification or event a message confirming that my request has been submitted. I tried again twice now. Is there a lag that i need to be vary about or the form is not working? If it is not working, what is the best way to address a…
I have a dropbox plus account that I have been paying a monthly subscription for through my Apple account for years. I can no longer log into my account online or on my phone app, I have asked to reset password, and to send verification code, but no email comes through to the linked email address. However I am still…
Dropbox Plan Professional Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Phone, tablet, work laptop Question or Issue A few days ago, My Dropbox account was hacked by an individual calling themselves Samuel Shimb (see…
I am trying to help my 82 year old uncle figure out why he isn't getting the dropbox codes sent to the correct email address. I do not know what plan he has but can ask if it's necessary to know. So let me explain his situation. He heads up our family history and has everything in Dropbox (duplicates, triplicates 😂) for…
I joined a professional team and it gave them access to all my personal folders and files. I didn’t realise that joining a team would do this, I assumed my folders would still only be accessible by me. I deleted the folders but when I tried to permanently delete the files it said I do not have permission. I do not have…
We cannot login. 2FA does not work and the account has been disabled/locked. [removed] PLEASE get this unlocked ASAP. [removed] [personal info removed per the Dropbox Community Guidelines]
Hi there, This is an issue I have been trying to resolve for some time now. I am trying to gain access to my deceased Dads Dropbox account. Previously these tickets were raised with Dropbox Support: Ticket 23608076 and 23006764 I understand certain documents are required. These are what we have: * The full name of the…
Hi, I am the bookkeeper of a business. We would like to upgrade Dropbox to Standard and make it more secure. We think the manager should be the admin and a user, and I should be a user. At present, Dropbox and all its folders are accessible to anyone who can access the computer. We would like that to remain the case for…
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