Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
It's mad- your message says "363 days to renew, but it's "urgent" Billing messages are **bleep**, what is the correct position? And of curse i cant ring you or email to get an answer. see screamshots attached. i've never understood why you enjoy keeping Support so poor.
Good day I was charged for my annual subscription but my plan has been downgraded to basic. In the dashboard it says " You cancelled Dropbox Plus recently. Resubscribe for $119.88 per year." But I did not cancel. In the billing section: 03/11/2026 Dropbox Plus (03/11/2026 to 03/11/2027) Completed$137.86 I can see the…
Dropbox Plan: Plus Payment Method: Card Today, dropbox sent me the following message: “Romanos, we couldn’t process your payment. Update your billing information now before you lose access”. Indeed, I have found that dropbox has not debited the amount owed from my bank card for February and they claim that they are unable…
Dropbox Plan Plus Payment Method card How did you upgrade? website Question or Issue My annual plan ends in 2 months. If I cancel my plan now do I lose access to my PLUS account immediately? It says my files will be deleted but it does not say when.
We are planning to subscribe to Dropbox for a startup team of about 5–10 users. Could you please share information about the available any special offers for startups teams. Additionally, we would prefer to communicate via a direct email address instead of telephone support or a form, as this is urgent. Can we made it?
My plan was cancelled just an hour ago due to being added to a family plan accidentally by my client, and I just want my own plan back. If I go to leave the family plan, as suggested, I am only allowed to cancel the plan, and then it says that some of my files may be deleted due to going to basic. I don't want basic, I…
HELLO -- I'm here only because I was charged for an account that I do not have. I have shown Dropbox evidence that they took money from me via paypal and on my bank account statement. But they act like they cannot find it. I've shown proof!!! How do I reach someone who will help me???
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the…
Question or Issue I am not finding how to quit Dropbox and I need help to talk to a human
I am told that with my plan, i have access to a chatbot. But there is no way to actually get to it that i can find. who set this webisite up?
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