Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone. I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrade message. I never logged into the Dropbox with another account. Paid via apple store. Billing Management page is empty now. I…
Question or Issue Hello, i had a trial priod of 30days for the standard plan for Teams. We have added my team, created folder etc.. everything is running fine. and we are happy hence i have updated my billing information too based on the number of licenses we have. What i want to ensure, is will it all remain the same…
I’m trying to apply to a Dropbox job while living in a Zone 1 city with plans to relocate to a Zone 2 city in the spring of 2026 when my lease expires. Is there anyone I can contact to discuss this situation? The form won’t let me submit otherwise, with my current address.
I had a plusplan but the payment failed and now there's nothing in my account. If I pay again, do I get my files back? I need that guaranteed before I pay - how can I find out?
I'm currently using Dropbox Extra Plan and my partner really interested to have one. Is it possible upon request? By the way we are from Malaysia and I did received this offer. The plus plan is just too much (2TB) more than the capacity of the hard drive but having free version + referral program is kinda limited (30GB++)
I have a charge on my credit card. I need to know the account that this is being charged to. I was forced to open another account to log this message. I tried using the form that is supposed aid in looking up a the transaction dropbox.com/payments/find_receipt and it keeps returning an error on the credit card number and…
I am constantly receiving pop-up ads from Dropbox that have no option for me to opt-out or even close out the ad. It is extremely annoying and takes up a lot of my time. How do I eliminate this nuisance?
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I need to cancel my subscription as my dropbox was tied to an email address from an old employer. I can't get assistance from anything online with dropbox. I am just directed to have a password reset and directed to that origiaonl email account, which I no longer have access to. I have tried several tickets with dropbox,…
Question or Issue When will it be possible to add more space to a Dropbox Family plan?
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