Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
All B2B invoicing in Europe is moving towards the mandatory sending of invoices via the Peppol network. Some countries already require this, and all others in the European Union will have to implement this within the next couple of years. Dropbox can either wait until it has to do this, or provide its customers a better…
I have problem to disband my current team and cannot convert to individual personal account as there are no options in the billing section of admin console or my account settings. Even though it shows as Basic but currently my account is in a team.
currently being billed for an account I no longer use. Was included in a department wide account for a company I no longer do business with. they are currently on hiatus and I cannot anyone who would be able to help. Would like to disconnect my bank from this account. Help, please
I cancelled my subscription to Dropbox at the beginning of the month and I've been charged again! Is there a number to call to talk to someone about this ?
This discussion was created from comments split from: Tips for getting more comments on your Dropbox Post.
Hey! I wondered how many devices does Dropbox Family plan allow to use? The basic one got the limit of three, the paid plans all have unlimited ones. Does Family plan have unlimited too? Or there are some limitations? I can't seem to find it anywhere
Hi, I dont have access to my account because the company emails have been deactivated. I have no way on contacting DropBox for support. I want to confirm that we are not being charged for our account. I thought I had already canceled the account but we are still being charged and I have no way of getting bac into the…
Hi folks. Brief context: Subscriber to Dropbox plus for longer than I can remember. Last year for fed up with the amount of subscriptions I had to various cloud services so started letting them lapse while I worked out what to do. Finally worked out one possible solution - bin Microsoft completely and move OneDrive stuff…
I successfully upgraded my plan and received an email confirming the upgrade. But my desktop and web versions don't show the upgrade. I've re-logged into my account with no effect. What can I do?
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
