Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I am on Dropbox Basic now and have been for some time. I used to contract with another person. We both had our own business subscriptions. I no longer work with this person, but I do not want to delete the files in case this means he no longer has them. Technically, the files are his property. What is the best practice to…
Dropbox Plan Professional Payment Method PayPal How did you upgrade? My account was automatically charged after the free trial period. Question or Issue I upgraded to a Dropbox Professional account. Why hasn't my account been upgraded? I have no storage.
Application Affected (Dropbox Storage.) Device Acer Operating System/Browser (if using the web) (Windows 10) Question or Issue Why was my account device got removed and reduced?.
I'm trying to use the Visa 40% off discount for Dropbox Plus. Clicking the link takes me to a checkout page showing the correct pricing. But as soon as I enter my card number, the price increases. Any idea why? I don't recall having Plus before, and am not sure how I'd check.
We're currently experiencing a service disruption with Website. Status: Investigating Affected Systems: Website Started: 1/15/2026, 6:59:52 AM UTC Last Updated: 1/15/2026, 6:59:52 AM UTC For the most up-to-date information, please visit the status page: https://stspg.io/94ryjch8zht2 We are working towards a resolution as…
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Hi, I need help! I initially signed up and upgraded the account onto a essentials plan with the yearly, cancelled before the trial ends on January 20th but now i need to send bulk emails but can't upgrade to the plus plan.
I am presently using the Dropbox "Basic Plan" which as you know, provides 2GB of free storage. I am presently looking for options that provide a larger amount of storage. 2GB clearly is not enough! Why doesn't Dropbox offer any mid-range storage between 2GB and 2000GB??? 🤷♀️ I am sure other people would agree, that is an…
For years, the Dropbox Family subscription has been limited to a maximum of 2 TB. It cannot be increased. This is no longer appropriate. I expect the subscription to be adjusted accordingly. 2 TB for the current price will be very little in 2026. It is also incomprehensible that you cannot even get more storage for money.
Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free trial, I only got "Something went wrong on our end. Close and try again.". Before this occurred, I started a 10 TB free trial, only to…
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