Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I had a Basic Dropbox account while I was working (retired last year). I just noticed a charge for $119.88 on my credit card. I thought the Basic plan was free, and what should I do now about getting a refund and canceling this account?
Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details. I raised this issue, and on Dec 31, 2025, Louis said he took some steps to resolve this, including: "Issued a full refund of…
My trial ended yesterday 30 January 2026 and today annual subscription of $621 was deducted. I am sure i selected monthly billing not annual when I signed up. I have already cancelled the plan (today),How do i get my money back? Device Asus X515MA Operating System/Browser (if using the web) Windows 11 Dropbox App Version…
Dropbox keeps asking me to upgrade, but the maximum upgrade you offer is 2,000GB, which I already have. My idea is to add higher upgrades, like 5,000GB, for those who need and want it, like me.
Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove card details from my dropbox plus account. I previously paid yearly for Dropbox Plus Account and now I do not want to have this subscription. I tried in the BILLING SECTION but there's no way to delete the card details. I…
Hello I have a DropBox Plus paid plan. When I access the help centre, it says "Your Plus plan includes access to our Help Centre, Community, Chatbot, Email and Chat." However, I cannot find a way to email about my support request. Everything I click that looks promising just redirects to the chatbot, and the chatbot itself…
I have problem to disband my current team and cannot convert to individual personal account as there are no options in the billing section of admin console or my account settings. Even though it shows as Basic but currently my account is in a team.
I have a received an email saying that my account will be renewed and charged 163.67$ on February 11, 2026. Once connected, my account is the Dropbox Basic which is free. I also have no bill to Pay that shows. Since the account was created for work and we don't want to use it anymore, I wish to delete it. Can I do it or…
Dropbox plus Payment Method ideal How did you upgrade? Via website after login on account Question or Issue I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordingly…. It keeps telling me I need to upgrade
I am on Dropbox Basic now and have been for some time. I used to contract with another person. We both had our own business subscriptions. I no longer work with this person, but I do not want to delete the files in case this means he no longer has them. Technically, the files are his property. What is the best practice to…
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