Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hello I have a DropBox Plus paid plan. When I access the help centre, it says "Your Plus plan includes access to our Help Centre, Community, Chatbot, Email and Chat." However, I cannot find a way to email about my support request. Everything I click that looks promising just redirects to the chatbot, and the chatbot itself…
I have problem to disband my current team and cannot convert to individual personal account as there are no options in the billing section of admin console or my account settings. Even though it shows as Basic but currently my account is in a team.
I have a received an email saying that my account will be renewed and charged 163.67$ on February 11, 2026. Once connected, my account is the Dropbox Basic which is free. I also have no bill to Pay that shows. Since the account was created for work and we don't want to use it anymore, I wish to delete it. Can I do it or…
Dropbox plus Payment Method ideal How did you upgrade? Via website after login on account Question or Issue I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordingly…. It keeps telling me I need to upgrade
I am on Dropbox Basic now and have been for some time. I used to contract with another person. We both had our own business subscriptions. I no longer work with this person, but I do not want to delete the files in case this means he no longer has them. Technically, the files are his property. What is the best practice to…
Dropbox Plan Professional Payment Method PayPal How did you upgrade? My account was automatically charged after the free trial period. Question or Issue I upgraded to a Dropbox Professional account. Why hasn't my account been upgraded? I have no storage.
Application Affected (Dropbox Storage.) Device Acer Operating System/Browser (if using the web) (Windows 10) Question or Issue Why was my account device got removed and reduced?.
I'm trying to use the Visa 40% off discount for Dropbox Plus. Clicking the link takes me to a checkout page showing the correct pricing. But as soon as I enter my card number, the price increases. Any idea why? I don't recall having Plus before, and am not sure how I'd check.
We're currently experiencing a service disruption with Website. Status: Investigating Affected Systems: Website Started: 1/15/2026, 6:59:52 AM UTC Last Updated: 1/15/2026, 6:59:52 AM UTC For the most up-to-date information, please visit the status page: https://stspg.io/94ryjch8zht2 We are working towards a resolution as…
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