Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
This discussion was created from comments split from: Tips for getting more comments on your Dropbox Post.
I've long had a 2T individual plan for organizing family info. But I am not able to share access to any of the files with my wife, since she has an unpaid plan (I assume). When she logs into her account she never sees anything I have shared. So I now upgraded to a Family plan, and she is now a member. When I go to move any…
Hey! I wondered how many devices does Dropbox Family plan allow to use? The basic one got the limit of three, the paid plans all have unlimited ones. Does Family plan have unlimited too? Or there are some limitations? I can't seem to find it anywhere
Hi, I dont have access to my account because the company emails have been deactivated. I have no way on contacting DropBox for support. I want to confirm that we are not being charged for our account. I thought I had already canceled the account but we are still being charged and I have no way of getting bac into the…
Hi folks. Brief context: Subscriber to Dropbox plus for longer than I can remember. Last year for fed up with the amount of subscriptions I had to various cloud services so started letting them lapse while I worked out what to do. Finally worked out one possible solution - bin Microsoft completely and move OneDrive stuff…
I successfully upgraded my plan and received an email confirming the upgrade. But my desktop and web versions don't show the upgrade. I've re-logged into my account with no effect. What can I do?
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
Can anyone help, Dropbox has somehow kicked me out and downgraded my account, now me and my clients do not have access to the 58tb of data we have stored online, i need someone to send me a link to chat with someone or a phone number to sort this asap. Thank you
I paid for Dropbox Basic Extra (52 GB) and received the payment confirmation email, but my storage space has not updated and my account still shows as full. The payment was completed via SEPA debit. I already tried logging out and back in, and checking storage settings. Can a moderator check whether the extra storage was…
Dear Dropbox Support: I've had a (free/basic) dropbox account since since 2010. I opened up a hellofax account yesterday using my Dropbox account and paid for a Home Office subscription which is on auto renewal. Today, I'm unable to log into app.hellofax.com using either "Sign in with Dropbox" or entering my Dropbox…
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