Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
If you're considering a Dropbox subscription, especially the annual plan: don't. Once they have your card, you will NEVER get out. I'm posting this so nobody else makes the mistake I did. I tried to cancel. I went through their deliberately confusing "retention" flow — the one engineered to hide the real cancel button…
Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.
Plans for personal users who recoil at the idea of spending significant amounts for enormous amounts of space they don't need. Instead of the minimum plan being 2TB, make one that's 20GB, then 50GB, 100GB, and so-on, at reasonable price points.
It's mad- your message says "363 days to renew, but it's "urgent" Billing messages are **bleep**, what is the correct position? And of curse i cant ring you or email to get an answer. see screamshots attached. i've never understood why you enjoy keeping Support so poor.
i bought the asus a14 2026 about a month ago and i was looking at the promotions a few days ago, i noticed the dropbox subscription and clicked on it and it took me to a website which said to claim the offer, when i clicked on it, it automatically started downloading a installer and after installing i did not get any…
4 annoying messages trying to make me buy more storage.. You guys really want me to switch to another cloud storage platform huh ?
Good day I was charged for my annual subscription but my plan has been downgraded to basic. In the dashboard it says " You cancelled Dropbox Plus recently. Resubscribe for $119.88 per year." But I did not cancel. In the billing section: 03/11/2026 Dropbox Plus (03/11/2026 to 03/11/2027) Completed$137.86 I can see the…
Dropbox Plan: Plus Payment Method: Card Today, dropbox sent me the following message: “Romanos, we couldn’t process your payment. Update your billing information now before you lose access”. Indeed, I have found that dropbox has not debited the amount owed from my bank card for February and they claim that they are unable…
Dropbox Plan Plus Payment Method card How did you upgrade? website Question or Issue My annual plan ends in 2 months. If I cancel my plan now do I lose access to my PLUS account immediately? It says my files will be deleted but it does not say when.
Hi, I was a user with a Dropbox Plus plan for a few years, but I do not need the extra space anymore. But the options that are available on this plan like the 30 days to restore deleted files and being able to connect all my devices are still quite interesting. So, it would be nice to be able to get a paid subscription…
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