Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hi everyone, I’m posting here because I’m currently blocked from working due to a Dropbox account issue and I’m looking for advice or similar experiences. Here’s what happened, step by step: * I had a personal Dropbox Essentials account * I was temporarily added to a Dropbox Business team * As expected, Dropbox…
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Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.
Dropbox Plan Dropbox Professional Payment Method credit card How did you upgrade? I "upgraded" by missing the cancellation deadline by one day. Question or Issue I signed up for a Dropbox Professional Trial a month ago, to receive some data from a consulting client. I had a family emergency yesterday, on the day that my…
On January 16, a charge was made to my card for an annual subscription that I did not purchase. That same day, I contacted Dropbox customer service and was told that a refund would be processed and that I would see it reflected within a couple of days. It has now been 15 days and I have not received my refund. Could you…
I had a Basic Dropbox account while I was working (retired last year). I just noticed a charge for $119.88 on my credit card. I thought the Basic plan was free, and what should I do now about getting a refund and canceling this account?
Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details. I raised this issue, and on Dec 31, 2025, Louis said he took some steps to resolve this, including: "Issued a full refund of…
My trial ended yesterday 30 January 2026 and today annual subscription of $621 was deducted. I am sure i selected monthly billing not annual when I signed up. I have already cancelled the plan (today),How do i get my money back? Device Asus X515MA Operating System/Browser (if using the web) Windows 11 Dropbox App Version…
Dropbox keeps asking me to upgrade, but the maximum upgrade you offer is 2,000GB, which I already have. My idea is to add higher upgrades, like 5,000GB, for those who need and want it, like me.
Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove card details from my dropbox plus account. I previously paid yearly for Dropbox Plus Account and now I do not want to have this subscription. I tried in the BILLING SECTION but there's no way to delete the card details. I…
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