Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hi, I was a user with a Dropbox Plus plan for a few years, but I do not need the extra space anymore. But the options that are available on this plan like the 30 days to restore deleted files and being able to connect all my devices are still quite interesting. So, it would be nice to be able to get a paid subscription…
Hi, I was part of a Dropbox team and received an email saying I was removed by an administrator. The team owner says she did not remove me and isn’t aware of any changes. Nor does she know how to fix this. After this: * A large folder of team video files is now showing inside my personal Dropbox * These files are taking up…
Hi there ) Dropbox changed deletion policy after paid plan expiry? Need clarification I’m really concerned about what seems to be a major Dropbox policy change. My Dropbox Plus 2 TB plan expired recently, and my account dropped to Basic. Years ago, Dropbox support told me that after a paid plan expired, files would still…
We are planning to subscribe to Dropbox for a startup team of about 5–10 users. Could you please share information about the available any special offers for startups teams. Additionally, we would prefer to communicate via a direct email address instead of telephone support or a form, as this is urgent. Can we made it?
Hello, since Dropbox plus, in June; and today, I had to change the password and all the files are gone; as if its a brand new account ... What is going on?
My plan was cancelled just an hour ago due to being added to a family plan accidentally by my client, and I just want my own plan back. If I go to leave the family plan, as suggested, I am only allowed to cancel the plan, and then it says that some of my files may be deleted due to going to basic. I don't want basic, I…
HELLO -- I'm here only because I was charged for an account that I do not have. I have shown Dropbox evidence that they took money from me via paypal and on my bank account statement. But they act like they cannot find it. I've shown proof!!! How do I reach someone who will help me???
Question or Issue This is the most craziest thing ever! I am trying to cancel my subscription and can not do it. Customer Service is not a service at all! You can't get anyone on the phone. This is a job for the Better Business Bureau and the Attorney General's Office to look into. Drop Box seems to be a scam! How many…
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the…
Question or Issue I am not finding how to quit Dropbox and I need help to talk to a human
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