Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result. When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads: "We couldn't find your…
Here's my email if you need it to verify my support level. [removed per Community Guidelines] I may not even be where I'm supposed to be asking this, BUT I cannot find where I can email support. If I'm not mistaken, I subscribe to the Professional edition. My biggest problem is simply trying to access Live Chat. By…
Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to only 2gb for uploading file. I tried to delete the dropbox app and re-install it again on my iphone, access the dropbox's…
I cannot find where I can cancel my subscription. I am tired of going around and around. I WANT TO CANCEL IT NOW. I don't want to delete it, just cancel it. I've finished my book and no longer need a subscription.
Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue. Because I started with a basic trial, I can't access support directly. I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after…
Hi, our team is currently using the family plan and we want to keep using that plan, but the family manager is leaving the company. I plan to change the manager to someone else and update the payment card. Is it right for continuing to use the data we've had so far? or would I need to cancel the current plan and subscribe…
I'm frustrated with Dropbox plans. I'm a single user who doesn't want to pay for a 3 team plan to gain more storage capacity. Currently I'm in a 5T plan that my account shares jointly with the other institution. The institutions plan was downgraded to a lesser plan. I'm the soul producer of digital material that I share…
Please help me get rid of this annoying pop-up that has no exit button. I have a free basic plan of 2GB and I have only used 38.8MB of storage. Now, I cannot navigate my account because this pop-up saying my "30 day free trial has ended" keeps blocking the whole screen. Pl I only want the basic free plan but it does not…
I just wasted 45 mins online with an agent. Tried to upgrade my account. After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store. So went to google play store and I can't upgrade my account via playstore! Gone back and forth and back and forth with the agent to…
Hi there, An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no storage and need to upgrade, But I just did that and payed for it. I have not recieved an email. And I have not received an invoice…
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