Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.
Hi We have a family plan and the family manager is no longer able to continue in that role for serious health reasons. What we need to do is transfer ownership so that one of the other members within the family plan can take over the role of manager and become responsible for future payments when they are due. Is there a…
my question is: Is there any plan that is even cheaper than the normal basic plan of 2000 tb? It happens that I want to have more storage space, but the cheapest plan is still quite expensive. Is there an alternative storage plan, which is cheaper?
Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "support" I was receiving. Nothing, absolutely nothing happened, no reply at all. I've been a Dropbox user for over a decade, and…
I have tried for hours to cancel my dropbox plus subscription It is due to renew on 5th November 24 and I dont use it at all I have tried all the suggestions you make about checking app on phone and laptop but I cant find any cancel button Its a disgrace its so difficult to stop a payment ! It was deducted last year and I…
I had my account with a professional Subscription, now its gone and went back to basic
I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.
Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my password, but no email to be seen. I also want to remove the payment method on my account (under manage account -> billing) due…
Hi, I have an old Dropbox account that I haven't used for several years, but is still billing my credit card. My problem is that I no longer have access to the email address associated with that account, so I am unable to log in to cancel that account. I had my credit card company block the bill, but Dropbox waited for the…
I'm very confused about the subscription for Extended Version History. I have a plus plan does it mean after a year photos or files I loaded automatically delete? I don't understand this Version History part. I read as much as I could to understand but don't get it. Am I going to lose my photos and files without knowing it?
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