Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
Dropbox Plan Basic to Plus Payment Method (Card How did you upgrade? Dropbox website Hello, I'm trying to buy an upgrade to Plus from Basic, but I need ad invoice with the company name and the VAT number. I change my name in the accout with there two information, but I cannot complete the purchase because there is an error…
Dropbox Plan Basic - trying to update to Plus Payment Method iDEAL How did you upgrade? Through website - after receiving warning message that I needed to upgrade. Question or Issue I just upgraded my account from the Basic to the Plus. I've moved to the Netherlands, so I paid in euros using iDEAL. The money has left my…
Hi everyone, Our Dropbox account appears to be deactivated, even though our subscription was successfully renewed. Our renewal date was August 22, 2025, and our credit card was charged the same day for the following: Dropbox Standard Plan (includes 3 licenses) 60 Additional Dropbox Standard Plan Licenses Coverage period:…
Dropbox Plan Plus Payment Method na How did you upgrade?n/a Question or Issue Hello. I noticed Dropbox are offering 50% discount for the Plus plans to Adobe Creative Cloud users. This is for a yearly subscription. My question is whether this offer is perpetual where I can keep continuing paying for a 50% discount once the…
My Dropbox Plus subscription was automatically canceled after being accidentally merged with a Dropbox team account. I have not yet received a refund of $105.43 for this canceled subscription. Could you please assist me with this issue or let us know how much time it will take to refund? I would also appreciate it if you…
Dropbox Plan Plus Payment Method N/A Card N/A How did you upgrade? Google play store Question or Issue The attached screenshot is the second time I've encountered this screen no subscription detail no upgrade options it's acting like it completely lost track of my subscription and I can confirm that the email that I am on…
Dropbox Plan: N/A Payment Method: N/A How did you upgrade?: N/A Question or Issue i wants to upgrade plan, how do i contact support mail or number.
I bought a family plan and have a charge for such on my credit card back on August 28th. my account still reads basic and I get asked every time I login to upgrade. I do not have any confirmation from Dropbox about my subscription yet, but I can see the posted charge on my credit card online statement. any help would be…
Dropbox Plan Currently on Standard Payment Method Card How did you upgrade? I upgraded directly from the DB website Question or Issue Last year I was participating in a Dropbox promotion that gave me more than the 2gb under the standard plan, which recently expired. In the meantime, I purchased a new Dell computer at…
Is this company a scam or what i have been charged for 3 years for this and i cant get any answers from this company they just keep charging me every year i want a refund Dropbox Plan N/A Payment Method N/A How did you upgrade? N/A
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