Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I left my job that my dropbox subscription is tied to. The subscription was paid for with my credit card and I was reimbursed. Now that I am no longer working there, I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it.…
Hello there, There is an offer from American Express where I get 40% off. Does this apply for one month only, or for as long as my Dropbox subscription is active? I couldn't find any information on the American Express website and neither here in the Dropbox Community. Thanks! R.
I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel. I have had no luck in finding any cancelation button or customer support service to get in contact with. Please advise.
I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for. But I just know I subscribed the account in 2024/07/06 because there was a 120 dollar charge at that day. I cancelled the new…
Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.
Hi We have a family plan and the family manager is no longer able to continue in that role for serious health reasons. What we need to do is transfer ownership so that one of the other members within the family plan can take over the role of manager and become responsible for future payments when they are due. Is there a…
my question is: Is there any plan that is even cheaper than the normal basic plan of 2000 tb? It happens that I want to have more storage space, but the cheapest plan is still quite expensive. Is there an alternative storage plan, which is cheaper?
Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "support" I was receiving. Nothing, absolutely nothing happened, no reply at all. I've been a Dropbox user for over a decade, and…
I have tried for hours to cancel my dropbox plus subscription It is due to renew on 5th November 24 and I dont use it at all I have tried all the suggestions you make about checking app on phone and laptop but I cant find any cancel button Its a disgrace its so difficult to stop a payment ! It was deducted last year and I…
I had my account with a professional Subscription, now its gone and went back to basic
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