Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I did not subcribe to you but you have been charging me without my knowledge for the past 3 years! I noticed the amount that cost me RM 500++ charging on 29.10.2024. I will not stop asking for refund. I did not use your service. It was only notified by my accountant that you had been charging me for the past 3 years! Give…
Hello, Hello, Would like to purchase more DropBox space, however the next size plan is 2TB, do not require this much space, its more then HDD size !! I have spotted on the forum 'Dropbox Basic Extra Plan' which will be perfect for my requirements. Had an on SalesChat with Dropbox advisor, but were unable to provide me the…
Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top…
Hi! I'm getting confused about the Professional vs the Essentials plan. On the Dropbox site it says for either plan that it's more advanced than the other. That couldn't possibly be true? It seems both are priced at 199 USD per year. So which one is actually better and is one fully contained in the other?…
Hello, I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not able to sign in because it prompts me to enter a verification code that is sent to the email address that no longer exists. I am…
I left my ****** that my dropbox subscription is tied to. The subscription was paid for with my credit card and I was reimbursed. Now that I am no longer working there, I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it.…
Hello there, There is an offer from American Express where I get 40% off. Does this apply for one month only, or for as long as my Dropbox subscription is active? I couldn't find any information on the American Express website and neither here in the Dropbox Community. Thanks! R.
I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel. I have had no luck in finding any cancelation button or customer support service to get in contact with. Please advise.
I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for. But I just know I subscribed the account in 2024/07/06 because there was a 120 dollar charge at that day. I cancelled the new…
Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.
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