Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
The lowest individual plan that I see is $120 per year for 2 TB. Can the $60 per year per TB add-on for paying customers be offered as a standalone plan? I think that's a fair price point compared to competitors.
Hello, I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up. May you please help me out, it is of urgent matter. Thank you so much in advance. Best regards, Quentin Noel
I have a personal plus account. I started a small business and need the business essentials to use with a few clients. I don't see this option on the upgrade page. Is this possible? Thanks. I don't see any help or threads on this. I see articles about convert from personal to team member, but that's not my situation.
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges? Thanks! Bethany
I did not subcribe to you but you have been charging me without my knowledge for the past 3 years! I noticed the amount that cost me RM 500++ charging on 29.10.2024. I will not stop asking for refund. I did not use your service. It was only notified by my accountant that you had been charging me for the past 3 years! Give…
Hello, Hello, Would like to purchase more DropBox space, however the next size plan is 2TB, do not require this much space, its more then HDD size !! I have spotted on the forum 'Dropbox Basic Extra Plan' which will be perfect for my requirements. Had an on SalesChat with Dropbox advisor, but were unable to provide me the…
Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top…
Hi! I'm getting confused about the Professional vs the Essentials plan. On the Dropbox site it says for either plan that it's more advanced than the other. That couldn't possibly be true? It seems both are priced at 199 USD per year. So which one is actually better and is one fully contained in the other?…
Hello, I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not able to sign in because it prompts me to enter a verification code that is sent to the email address that no longer exists. I am…
I left my job that my dropbox subscription is tied to. The subscription was paid for with my credit card and I was reimbursed. Now that I am no longer working there, I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it.…
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