Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
i try 1 month with 3 tb and yesterday i cancel . but today i saw that paypal charge me 19.90 .by my mistake i change it to yearly and unfortunately i confirm it. can i make refund ; i don't need any of the big plans now .
Question or Issue I received a free 2GB Dropbox account with a laptop that I purchased and I'm trying to access photos from 2014 to probably 2023 when I purchased an iPhone and bought 50GB of storage from Apple for $.99 per month. So, when I sign in to my account it's showing the minimum plan at 2000 GB at $9.99 per month…
Question or Issue: For the past 12 months, I've been paying for what I thought was the Plus storage. However, I am now getting the message that I am out of storage and need to upgrade from the free plan to the plus. My bank account is being charged £9.99 to the following: Dropbox*[removed per Community Guidelines] I have…
I already pay for a plan and have space remaining, but every time I log into Dropbox from any of the linked accounts, I get constant prompts to upgrade or subscribe. I'm already paying, so stop nagging me to keep upgrading! And I know the next response from Dropbox will be to ask for a screenshot, but I’m not doing that…
Dropbox Plan Free to Plus Device HP Laptop Operating System/Browser (if using the web) Win 10 Question or Issue: I upgraded from Free to PLus for more storage however, Dropbox on the computer still shows "out of space" error when I try to move files over to Dropbox. Do I need to update the computer side or what?
If I don't pay my subscription will it delete all my files that goes past the non premium limit so I was js if it'll delete my files bc of that
Hey guys, I have around 0.5TB data on my 2TB Dropbox. What happens with that 0.5TB data when i downgrade to the free version? Will it all be deleted or will it just not be accessible anymore? (Just wondering in case i will switch back to Dropbox later). Because if it will get deleted i have to copy the data onto my server.…
Dropbox Plan Dropbox Professional - Annual (Annual) Payment Method iOS App Store account balance. How did you upgrade? iOS App Store Question or Issue I've managed my Dropbox subscription via the iOS App Store for years. Earlier this year, I switched from my old Apple ID (which is now lost and unrecoverable, though I still…
I purchased Seagate and applied for the 6-month trial. Although I received the email, my storage is still showing as 2GB. Is this normal? I thought I had subscribed, but I didn’t see a button to cancel the subscription. How can I confirm that I am in the 6-month trial period? I followed the steps again, but I can’t redo…
Every year, an amount of €119.88 is debited from our account [removed as per Community Guidelines] with the reference [removed as per Community Guidelines] to the account [removed as per Community Guidelines] We haven't used the subscription in question for a long time, but we don't have the login details to cancel it. Can…
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