Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I am currently a professional account holder with 3TB of storage space, I am 500GB away from running out of space. As a creative I work with large file sizes and I was looking to upgrade to get a few more TB of storage. My only option is to upgrade to a Business Account, which would be fine, however you need to have a…
Hi folks, I'm using Dropbox Professional, with 3TB worth of space that I'm told is almost used up. Unless I'm mistaken, I don't have the option of simply adding another one or more terabytes of space to give me more room. It seems I have no alternative to jump up to a Business account, but I'm a team of just one person and…
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
It is very frustrating not being able to cancel from all! It’s not showing my devices and the webpage doesn’t show cancel the plan in the manage plan subpage. I’ve been trying and this moment saw the annual fee charge just went through made me very frustrated! How can I get this thing go away?
The lowest individual plan that I see is $120 per year for 2 TB. Can the $60 per year per TB add-on for paying customers be offered as a standalone plan? I think that's a fair price point compared to competitors.
Hello, I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up. May you please help me out, it is of urgent matter. Thank you so much in advance. Best regards, Quentin Noel
I have a personal plus account. I started a small business and need the business essentials to use with a few clients. I don't see this option on the upgrade page. Is this possible? Thanks. I don't see any help or threads on this. I see articles about convert from personal to team member, but that's not my situation.
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges? Thanks! Bethany
I did not subcribe to you but you have been charging me without my knowledge for the past 3 years! I noticed the amount that cost me RM 500++ charging on 29.10.2024. I will not stop asking for refund. I did not use your service. It was only notified by my accountant that you had been charging me for the past 3 years! Give…
Hello, Hello, Would like to purchase more DropBox space, however the next size plan is 2TB, do not require this much space, its more then HDD size !! I have spotted on the forum 'Dropbox Basic Extra Plan' which will be perfect for my requirements. Had an on SalesChat with Dropbox advisor, but were unable to provide me the…
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