Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
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I see a charge of $12.96 on my card that mentions Apple and DB. Yet the DB site says that the plan costs $9.95/month. What is the difference? Is this an Apple surcharge, or something like local taxes? If I want to switch purely to a yearly plan through DB, how would I do that?
Hi, I've searched on Help but didn't see such info so I would like to ask if I just need 2TB storage just for 1-2 months for a short project, can I subscribe to Dropbox 2TB just for 1-2 months and then cancelling it? If yes, how do I cancel it after 2 months. As I see the forum on issues and personally afraid that there is…
In my prior work, I used the work email address to register Dropbox and paid the subscription by my personal credit card. After quitting the job, I would like to stop the subscription. Though I remember the Dropbox account password, I can’t login my account due to the second factor authentication code was sent to the work…
My only question is regarding the limited 20% offer for 3 users 5TB plan. The 3 User portion of the deal. Can this be existing users or is it new users only? If I upgrade to this plan, can I add my wife's dropbox account to it? Or vice versa? Explain this: "* Offer valid for first two years of your yearly plan. New…
Dropbox Plan Plus Payment Method UPI How did you upgrade? Via Website through laptop Question or Issue I completed the payment for Dropbox Plus using UPI in India. The payment is reflected in my bank account and a mandate has already been completed. However, it is not reflecting in my billing status and the plan has also…
I try 1 month with 3 tb and yesterday i cancel . but today i saw that paypal charge me 19.90 .by my mistake i change it to yearly and unfortunately i confirm it. can i make refund ; i don't need any of the big plans now .
Question or Issue I received a free 2GB Dropbox account with a laptop that I purchased and I'm trying to access photos from 2014 to probably 2023 when I purchased an iPhone and bought 50GB of storage from Apple for $.99 per month. So, when I sign in to my account it's showing the minimum plan at 2000 GB at $9.99 per month…
Question or Issue: For the past 12 months, I've been paying for what I thought was the Plus storage. However, I am now getting the message that I am out of storage and need to upgrade from the free plan to the plus. My bank account is being charged £9.99 to the following: Dropbox*[removed per Community Guidelines] I have…
I already pay for a plan and have space remaining, but every time I log into Dropbox from any of the linked accounts, I get constant prompts to upgrade or subscribe. I'm already paying, so stop nagging me to keep upgrading! And I know the next response from Dropbox will be to ask for a screenshot, but I’m not doing that…
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