Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Dear Dropbox Community, I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not cancel it. Very frustrating. And I can not locate a phone number, chat option or email to get help from Dropbox. I am sure Dropbox…
Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card information is saved. I want to remove this credit card information , but i do not see any buttons or option to remove my…
Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found. Try to get back to delete my account…
I am trying to pay for a monthly subscription. I solved the first captcha (I saw the message that I had proved I was a human), and then was faced with more captchas, over and over and over! I know I have the answers correct, and even get a message saying something like "You can continue with what you were doing..." then…
Many people do not need 2TB of data. So $9.99 a month is waste of money. But $0.99 a month for 50-100GB would be great with a 4 device limit. And perhaps another tier of 500GB for $2.99/month with a 5 device limit. Think about it. Seriously. Think about it.
I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for something I don't want. I find it outrageous that I have no control over my own credit card information. As far as I'm concerned…
I am currently a professional account holder with 3TB of storage space, I am 500GB away from running out of space. As a creative I work with large file sizes and I was looking to upgrade to get a few more TB of storage. My only option is to upgrade to a Business Account, which would be fine, however you need to have a…
Hi folks, I'm using Dropbox Professional, with 3TB worth of space that I'm told is almost used up. Unless I'm mistaken, I don't have the option of simply adding another one or more terabytes of space to give me more room. It seems I have no alternative to jump up to a Business account, but I'm a team of just one person and…
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
It is very frustrating not being able to cancel from all! It’s not showing my devices and the webpage doesn’t show cancel the plan in the manage plan subpage. I’ve been trying and this moment saw the annual fee charge just went through made me very frustrated! How can I get this thing go away?
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