Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Dropbox Plan (Plus) Payment Method (Card) How did you upgrade? (directly through the Dropbox website) Question or Issue Hi, Dropbox Plus subscription is not reflecting in my account, which is showing as a Basic user despite having active automatic credit card payments, the payment is showing completed along with the…
Why is it so hard to change the credit card on file? God I hate this company.
Hi there, I recently purchased a new Acer computer. I installed dropbox, logged in with my existing ID, and can access the files no problem - how do I redeem the 100gb promotional deal?
Hi! cannot subscribe for 200gb 2.50eur in month. When i tap on the button "get 200gb", i see the the promotion to buy 2Tb instead 200gb. Need help pls
Would love for Dropbox to lower their monthly costs since they are providing the same service for years and have mainly removed platforms that I personally use.
Does anyone know how to remove this subscription plan pop up from your dropbox account? It appears on every page change which is tedious. I used to be subscribed but cancelled the plan and now this pop up just won't quit! Any advice helpful, I've tried looking around and contacting via support email but was dismissed…
Hi ... I've notice that the Dropbox Essentials plan has now disappeared (UK based) and the Professional account has now gained the couple of the Essentials extras.... E signatures etc I'm a Pro account holder and was going migrate over to the Essentials plan but can't as it doesn't exist - for UK... Confused ! Can Dropbox…
Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your billing information to make sure your Dropbox Plus features aren’t interrupted. Click the link below or log in to your account…
Hi - I pay an annual subscription for Dropbox Plus that is billed through Dropbox. I've recently discovered I've been charged through Apple Pay for $11.99 also for Dropbox Plus. However, when I've contacted Dropbox support (twice), they are unable to help me because I do not have a "transaction ID" on my bank Statements. I…
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm…
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