Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Would love for Dropbox to lower their monthly costs since they are providing the same service for years and have mainly removed platforms that I personally use.
Does anyone know how to remove this subscription plan pop up from your dropbox account? It appears on every page change which is tedious. I used to be subscribed but cancelled the plan and now this pop up just won't quit! Any advice helpful, I've tried looking around and contacting via support email but was dismissed…
Hi ... I've notice that the Dropbox Essentials plan has now disappeared (UK based) and the Professional account has now gained the couple of the Essentials extras.... E signatures etc I'm a Pro account holder and was going migrate over to the Essentials plan but can't as it doesn't exist - for UK... Confused ! Can Dropbox…
Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your billing information to make sure your Dropbox Plus features aren’t interrupted. Click the link below or log in to your account…
Hi - I pay an annual subscription for Dropbox Plus that is billed through Dropbox. I've recently discovered I've been charged through Apple Pay for $11.99 also for Dropbox Plus. However, when I've contacted Dropbox support (twice), they are unable to help me because I do not have a "transaction ID" on my bank Statements. I…
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm…
The UK left the EU to all intents and purposes on 1 January 2021. Businesses providing digital services to Britain from outside Britain are obliged to register for British VAT from that date and their invoices should show a British VAT number: "If you’re selling digital services from the EU to the UK you will need to…
Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely…
Hello im desperately needing a contact number dropbox as i have something very important to talk to them about, im not the best with explaining things over email etc so i feel like im stuck at the moment and i really need their help. Hoping someone can help me, thankyou.
WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even know I had an account.. I had to make one to try to find the support team... I need to find out what account is connected to my…
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