Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
It seems like Dropbox doesn't give any options to remove or change payment info. I'm reaching out to the community because I need help with this issue! It is also quite annoying that email support is a paid feature. UPDATE: I have reached out to support via email, and they replied (I thought it was only for paid…
Dropbox Plan Basic Payment Method CArd App Store How did you upgrade? Site Question or Issue Hi I cancel my professional plan to change my purchase from App Store to the site, but when a want to upgrade my account, the site give me just a App Store option. with this massage: "You purchased Dropbox Professional through the…
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Critical Billing Error: Double Charge, Account Downgrade, No Resolution (Ticket #20251003000574) Question or Issue Hello, I am seeking assistance from the community and Dropbox staff regarding a severe and persistent billing error on my account [email removed as per Community Guidelines]. I am a loyal customer since 2012.…
My dropbox account still is BASIC but I have been charged for PLUS for two months. I pay by CC. Please fix or cancel. Thank you.
HI Drop box , your costumer service is a joke because i send them so many emails they don't reply and they didn't solve the problem to redeem 100 Gb free when you buy an acer laptop i did all the steps to redeem that and it didn't work iv been asking them for help and no response so if you guys going to continue ignoring…
Hello. I need to upgrade our plan to gain more storage but wanted to inquire about a nonprofit discount first. I was unable to figure out where and how to apply for one. Thank you for the help!
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I see a charge of $12.96 on my card that mentions Apple and DB. Yet the DB site says that the plan costs $9.95/month. What is the difference? Is this an Apple surcharge, or something like local taxes? If I want to switch purely to a yearly plan through DB, how would I do that?
Hi, I've searched on Help but didn't see such info so I would like to ask if I just need 2TB storage just for 1-2 months for a short project, can I subscribe to Dropbox 2TB just for 1-2 months and then cancelling it? If yes, how do I cancel it after 2 months. As I see the forum on issues and personally afraid that there is…
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