Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I bought a family plan and have a charge for such on my credit card back on August 28th. my account still reads basic and I get asked every time I login to upgrade. I do not have any confirmation from Dropbox about my subscription yet, but I can see the posted charge on my credit card online statement. any help would be…
Dropbox Plan Currently on Standard Payment Method Card How did you upgrade? I upgraded directly from the DB website Question or Issue Last year I was participating in a Dropbox promotion that gave me more than the 2gb under the standard plan, which recently expired. In the meantime, I purchased a new Dell computer at…
Is this company a scam or what i have been charged for 3 years for this and i cant get any answers from this company they just keep charging me every year i want a refund Dropbox Plan N/A Payment Method N/A How did you upgrade? N/A
I have three different accounts throughout the years and have never paid for an upgraded account. Suddenly this year, on Feb 10, 2025, I was charged via PayPal for a paid Dropbox account. I immediately checked all three accounts and they were indeed still free and basic. One account had over the 2GB storage but that was…
Hello Dropbox has tried (and managed) to invoice me multiple times. I have tried to cancel it from the setting but to no avail !!! The Here are the references of the payments that were made from my credit card: [Removed as per Community Guidelines] E
This is according to my request to the Dropbox support team. The scenario is that the most basic subscription plan for storage is 2TB. I've been subscribed to this plan for almost 5 years, and my usage is only 1 % of 2TB (28GB). Only now I have come to my senses that it is such a huge waste of my money, to pay for the…
Dropbox Plan Plus Payment Method Credit Card Question or Issue In reviewing my credit card statements, I have learned that I have been double-billed by Dropbox since February 2024. I have an annual subscription which I renew every April. In February 2024, monthly payments also began to appear on my credit card bill in the…
Dropbox Plan (Plus) Payment Method (Card) How did you upgrade? (directly through the Dropbox website) Question or Issue Hi, Dropbox Plus subscription is not reflecting in my account, which is showing as a Basic user despite having active automatic credit card payments, the payment is showing completed along with the…
Why is it so hard to change the credit card on file? God I hate this company.
Hi there, I recently purchased a new Acer computer. I installed dropbox, logged in with my existing ID, and can access the files no problem - how do I redeem the 100gb promotional deal?
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