Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hi everyone, Our Dropbox account appears to be deactivated, even though our subscription was successfully renewed. Our renewal date was August 22, 2025, and our credit card was charged the same day for the following: Dropbox Standard Plan (includes 3 licenses) 60 Additional Dropbox Standard Plan Licenses Coverage period:…
Dropbox Plan Plus Payment Method na How did you upgrade?n/a Question or Issue Hello. I noticed Dropbox are offering 50% discount for the Plus plans to Adobe Creative Cloud users. This is for a yearly subscription. My question is whether this offer is perpetual where I can keep continuing paying for a 50% discount once the…
My Dropbox Plus subscription was automatically canceled after being accidentally merged with a Dropbox team account. I have not yet received a refund of $105.43 for this canceled subscription. Could you please assist me with this issue or let us know how much time it will take to refund? I would also appreciate it if you…
Dropbox Plan Plus Payment Method N/A Card N/A How did you upgrade? Google play store Question or Issue The attached screenshot is the second time I've encountered this screen no subscription detail no upgrade options it's acting like it completely lost track of my subscription and I can confirm that the email that I am on…
Dropbox Plan: N/A Payment Method: N/A How did you upgrade?: N/A Question or Issue i wants to upgrade plan, how do i contact support mail or number.
I bought a family plan and have a charge for such on my credit card back on August 28th. my account still reads basic and I get asked every time I login to upgrade. I do not have any confirmation from Dropbox about my subscription yet, but I can see the posted charge on my credit card online statement. any help would be…
Dropbox Plan Currently on Standard Payment Method Card How did you upgrade? I upgraded directly from the DB website Question or Issue Last year I was participating in a Dropbox promotion that gave me more than the 2gb under the standard plan, which recently expired. In the meantime, I purchased a new Dell computer at…
Is this company a scam or what i have been charged for 3 years for this and i cant get any answers from this company they just keep charging me every year i want a refund Dropbox Plan N/A Payment Method N/A How did you upgrade? N/A
I have three different accounts throughout the years and have never paid for an upgraded account. Suddenly this year, on Feb 10, 2025, I was charged via PayPal for a paid Dropbox account. I immediately checked all three accounts and they were indeed still free and basic. One account had over the 2GB storage but that was…
Hello Dropbox has tried (and managed) to invoice me multiple times. I have tried to cancel it from the setting but to no avail !!! The Here are the references of the payments that were made from my credit card: [Removed as per Community Guidelines] E
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