Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Dropbox Plan Dropbox Professional - Annual (Annual) Payment Method iOS App Store account balance. How did you upgrade? iOS App Store Question or Issue I've managed my Dropbox subscription via the iOS App Store for years. Earlier this year, I switched from my old Apple ID (which is now lost and unrecoverable, though I still…
I purchased Seagate and applied for the 6-month trial. Although I received the email, my storage is still showing as 2GB. Is this normal? I thought I had subscribed, but I didn’t see a button to cancel the subscription. How can I confirm that I am in the 6-month trial period? I followed the steps again, but I can’t redo…
Every year, an amount of €119.88 is debited from our account [removed as per Community Guidelines] with the reference [removed as per Community Guidelines] to the account [removed as per Community Guidelines] We haven't used the subscription in question for a long time, but we don't have the login details to cancel it. Can…
Dropbox Plan (Plus) Payment Method (Card) How did you upgrade? (Dropbox website) payment method - credit card - directly through dropbox website - inolvice number - removed by moderator Question or Issue payment made but account still downgraded - how can a company this ****** be so poorly managed
Question or Issue How do I access my paid subscription?
Hi, I have a paid subscription for a Dropbox account that I cannot access anymore. I needed to create one for for a freelance mission with an e-mail address that the client has deleted after the term of the contract. But the subscription is still active on my credit card. I can no longer log in, and Dropbox has not replied…
I am having the same issue. I have two dropbox accounts and neither have utilized this coupon. my email is [emails removed as per Community Guidelines] My preference is to join the two accounts but if not possilble, I want it applied to the surewest account. How do I reach support to resolve this?>
On a project this month, a client with an Advanced team plan on Dropbox needed to share large project folder structures with me so that I could work in their ecosystem. For security reasons, their IT team would not let me join as a seat on their Dropbox plan. As a freelancer, I am a one-person team, I only need a single…
Dropbox Plan Basic to Plus Payment Method (Card How did you upgrade? Dropbox website Hello, I'm trying to buy an upgrade to Plus from Basic, but I need ad invoice with the company name and the VAT number. I change my name in the accout with there two information, but I cannot complete the purchase because there is an error…
Dropbox Plan Basic - trying to update to Plus Payment Method iDEAL How did you upgrade? Through website - after receiving warning message that I needed to upgrade. Question or Issue I just upgraded my account from the Basic to the Plus. I've moved to the Netherlands, so I paid in euros using iDEAL. The money has left my…
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