Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I only need 100GB max but I have been paying $12 per month for 2TB. Do you still not have anything between the free 2GB and the massive 2TB?
Dropbox Plan Free to Plus Device HP Laptop Operating System/Browser (if using the web) Win 10 Question or Issue: I upgraded from Free to PLus for more storage however, Dropbox on the computer still shows "out of space" error when I try to move files over to Dropbox. Do I need to update the computer side or what?
If I don't pay my subscription will it delete all my files that goes past the non premium limit so I was js if it'll delete my files bc of that
Hey guys, I have around 0.5TB data on my 2TB Dropbox. What happens with that 0.5TB data when i downgrade to the free version? Will it all be deleted or will it just not be accessible anymore? (Just wondering in case i will switch back to Dropbox later). Because if it will get deleted i have to copy the data onto my server.…
Dropbox Plan Dropbox Professional - Annual (Annual) Payment Method iOS App Store account balance. How did you upgrade? iOS App Store Question or Issue I've managed my Dropbox subscription via the iOS App Store for years. Earlier this year, I switched from my old Apple ID (which is now lost and unrecoverable, though I still…
I purchased Seagate and applied for the 6-month trial. Although I received the email, my storage is still showing as 2GB. Is this normal? I thought I had subscribed, but I didn’t see a button to cancel the subscription. How can I confirm that I am in the 6-month trial period? I followed the steps again, but I can’t redo…
Every year, an amount of €119.88 is debited from our account [removed as per Community Guidelines] with the reference [removed as per Community Guidelines] to the account [removed as per Community Guidelines] We haven't used the subscription in question for a long time, but we don't have the login details to cancel it. Can…
Dropbox Plan (Plus) Payment Method (Card) How did you upgrade? (Dropbox website) payment method - credit card - directly through dropbox website - inolvice number - removed by moderator Question or Issue payment made but account still downgraded - how can a company this big be so poorly managed
Question or Issue How do I access my paid subscription?
Hi, I have a paid subscription for a Dropbox account that I cannot access anymore. I needed to create one for for a freelance mission with an e-mail address that the client has deleted after the term of the contract. But the subscription is still active on my credit card. I can no longer log in, and Dropbox has not replied…
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