Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
My only question is regarding the limited 20% offer for 3 users 5TB plan. The 3 User portion of the deal. Can this be existing users or is it new users only? If I upgrade to this plan, can I add my wife's dropbox account to it? Or vice versa? Explain this: "* Offer valid for first two years of your yearly plan. New…
Dropbox Plan Plus Question: I have access and use of a 30GB or so shared folder from a (3rd party's) buisness account. Its been linked and is visible from my account. If I drop down to the basic personal plan, can I still access and transfer those 30GB of files that the 3rd party has linked to me via their Business…
Dropbox Plan Plus Payment Method UPI How did you upgrade? Via Website through laptop Question or Issue I completed the payment for Dropbox Plus using UPI in India. The payment is reflected in my bank account and a mandate has already been completed. However, it is not reflecting in my billing status and the plan has also…
i try 1 month with 3 tb and yesterday i cancel . but today i saw that paypal charge me 19.90 .by my mistake i change it to yearly and unfortunately i confirm it. can i make refund ; i don't need any of the ****** plans now .
Question or Issue I received a free 2GB Dropbox account with a laptop that I purchased and I'm trying to access photos from 2014 to probably 2023 when I purchased an iPhone and bought 50GB of storage from Apple for $.99 per month. So, when I sign in to my account it's showing the minimum plan at 2000 GB at $9.99 per month…
Question or Issue: For the past 12 months, I've been paying for what I thought was the Plus storage. However, I am now getting the message that I am out of storage and need to upgrade from the free plan to the plus. My bank account is being charged £9.99 to the following: Dropbox*[removed per Community Guidelines] I have…
I already pay for a plan and have space remaining, but every time I log into Dropbox from any of the linked accounts, I get constant prompts to upgrade or subscribe. I'm already paying, so stop nagging me to keep upgrading! And I know the next response from Dropbox will be to ask for a screenshot, but I’m not doing that…
I only need 100GB max but I have been paying $12 per month for 2TB. Do you still not have anything between the free 2GB and the massive 2TB?
Dropbox Plan Free to Plus Device HP Laptop Operating System/Browser (if using the web) Win 10 Question or Issue: I upgraded from Free to PLus for more storage however, Dropbox on the computer still shows "out of space" error when I try to move files over to Dropbox. Do I need to update the computer side or what?
If I don't pay my subscription will it delete all my files that goes past the non premium limit so I was js if it'll delete my files bc of that
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