Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
My dropbox account still is BASIC but I have been charged for PLUS for two months. I pay by CC. Please fix or cancel. Thank you.
HI Drop box , your costumer service is a joke because i send them so many emails they don't reply and they didn't solve the problem to redeem 100 Gb free when you buy an acer laptop i did all the steps to redeem that and it didn't work iv been asking them for help and no response so if you guys going to continue ignoring…
Hello. I need to upgrade our plan to gain more storage but wanted to inquire about a nonprofit discount first. I was unable to figure out where and how to apply for one. Thank you for the help!
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I see a charge of $12.96 on my card that mentions Apple and DB. Yet the DB site says that the plan costs $9.95/month. What is the difference? Is this an Apple surcharge, or something like local taxes? If I want to switch purely to a yearly plan through DB, how would I do that?
Hi, I've searched on Help but didn't see such info so I would like to ask if I just need 2TB storage just for 1-2 months for a short project, can I subscribe to Dropbox 2TB just for 1-2 months and then cancelling it? If yes, how do I cancel it after 2 months. As I see the forum on issues and personally afraid that there is…
In my prior work, I used the work email address to register Dropbox and paid the subscription by my personal credit card. After quitting the job, I would like to stop the subscription. Though I remember the Dropbox account password, I can’t login my account due to the second factor authentication code was sent to the work…
My only question is regarding the limited 20% offer for 3 users 5TB plan. The 3 User portion of the deal. Can this be existing users or is it new users only? If I upgrade to this plan, can I add my wife's dropbox account to it? Or vice versa? Explain this: "* Offer valid for first two years of your yearly plan. New…
Dropbox Plan Plus Question: I have access and use of a 30GB or so shared folder from a (3rd party's) buisness account. Its been linked and is visible from my account. If I drop down to the basic personal plan, can I still access and transfer those 30GB of files that the 3rd party has linked to me via their Business…
Dropbox Plan Plus Payment Method UPI How did you upgrade? Via Website through laptop Question or Issue I completed the payment for Dropbox Plus using UPI in India. The payment is reflected in my bank account and a mandate has already been completed. However, it is not reflecting in my billing status and the plan has also…
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