Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Dropbox Plan Family Payment Method Credit Card How did you upgrade? Question or Issue I was being very careful to make sure I transferred all necessary files to my new platform. Once I was assured the transfer was successful, I canceled my Dropbox. Upon reconciling my credit card (statement closed over the weekend), I…
We are a smaller company that utilizes Dropbox. We have a handful of licenses and need to tie up 2-3 for our IT team to administer the software. Seems silly since these folks aren't sharing any files. Would like to see an option to have the admin roles without requiring licenses.
I (& a number of my colleagues) have a Dropbox sign-in because my company pays for & uses Dropbox for document storage. There is loads of space left on its subscription. However Dropbox seems to treat me personally as a customer with a basic account, rather than simply someone authorised to access my company’s account,…
I'm not sure what happened, but when I tried to upgrade to a higher plan than my current one it somehow gave me a family plan which doesn't fit what I need. Now in Google Play I can't do anything but cancel or keep the family plan. How can I get into the correct plan for my needs?
Dropbox Plan : Family Payment Method: Card How did you upgrade?: Through the Dropbox website Question or Issue I tried to upgrade to family plan today and entered my card details and charged 203$ for family plan but Dropbox said payment declined and get no sunscription. I tried to find someone to talk to but in vain!!!!…
I haven't had a paid subscription for at least 15 months or more but I am still being billed. I have reached out and cannot stop the payments for a service that I cancelled at least 15 months ago. I currently have an unpaid basic plan that is debited from my bank account monthly. I don't see where to attach files but I can…
I GOT HACKED AND THEY USED MY CARD TO BUY DROPBOX AND I CANCELLED MY ALL CARDS BUT NOW I WANT A REFUND AND DROPBOX DOESNT GIVE ME ANY REPLY I WANT MY 600 TURKISH LIRA BACK
It seems like Dropbox doesn't give any options to remove or change payment info. I'm reaching out to the community because I need help with this issue! It is also quite annoying that email support is a paid feature. UPDATE: I have reached out to support via email, and they replied (I thought it was only for paid…
I have been getting charged for a dropbox subscription for an email that no longer exsists. How can I cancel this subscription?
Dropbox Plan Basic Payment Method CArd App Store How did you upgrade? Site Question or Issue Hi I cancel my professional plan to change my purchase from App Store to the site, but when a want to upgrade my account, the site give me just a App Store option. with this massage: "You purchased Dropbox Professional through the…
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