Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
I have a charge on my credit card. I need to know the account that this is being charged to. I was forced to open another account to log this message. I tried using the form that is supposed aid in looking up a the transaction dropbox.com/payments/find_receipt and it keeps returning an error on the credit card number and…
I am constantly receiving pop-up ads from Dropbox that have no option for me to opt-out or even close out the ad. It is extremely annoying and takes up a lot of my time. How do I eliminate this nuisance?
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I need to cancel my subscription as my dropbox was tied to an email address from an old employer. I can't get assistance from anything online with dropbox. I am just directed to have a password reset and directed to that origiaonl email account, which I no longer have access to. I have tried several tickets with dropbox,…
Question or Issue When will it be possible to add more space to a Dropbox Family plan?
Dropbox Plan Family Payment Method Card How did you upgrade? Direct from website Question or Issue As I would like to join a different family plan, how do I first change my current family plan to another standard plan? My family plan just renewed a couple of months ago.
I am using a macbook pro (OS Monterey - 12.7.5 I am looking into upgrading my from my free acount to dropbox plus. Dropbox offers 3 months free off the monthly subsciption (£7.99) when paid annually. However the amount to be paid is £95.88 (= 12 x £7.99). How can I redeem the offer? My account has been suspended for…
Dropbox Plan Professional Payment Method Credit card How did you upgrade? Directly through the Dropbox website Question or Issue Hi, I purchased a Professional plan, entered my card details to receive the 30 day free trial. Shortly after purchasing I cancelled the plan, however I was expecting my trial to last until the…
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I have been charged $21.99 per month for a year for basic service, which I did not choose. I cannot talk to anyone because that isn't part of the plan. I am frustrated and want a refund.
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