Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hello there, I want to Share my idea to Please introduce more flexible Storage Plans Like 100GB ~ 500GB with more Flexible Price, So the Person who needs less storage can also purchase according to their Useage.
Dropbox Plan Seagate Dropbox Backup + Dropbox Basic Payment Method Linked my Card as a payment method How did you upgrade? Via DropBox website Question or Issue My Seagate comes with a 6 month free trial for Dropbox Backup plan, upon subscribing for this free trial.. I received an email saying: But I cannot find a way to…
Dropbox Plan Plus Payment Method Master Card How did you upgrade? Dropbox website Getting this following error. And my Bank says everything is OK from our end. Error in call to API function /2/checkout/update_billing_info: The payment has been refused. Contact your bank to enable the card for online use and/or re-enter the…
I want to use it individually. Can Plus and Professional users purchase 1 TB of storage space at once? Is 1 TB the maximum, or can it be purchased multiple times based on increasing storage needs? I also have another question: Can Standard users utilize the full 5TB of storage space by themselves? I hope you can provide an…
Dropbox Plan Basic (downgraded from Teams) Payment Method PayPal How did you upgrade? Didn't. Question or Issue I paused my Teams subscription in October (don't want to pay $600 for 3 licenses when I only need one - way to rip off solo medical providers, Dropbox). Today, I had a charge through my PayPal account for $199.…
We are an MSP and we've just acquired a client that uses Dropbox a lot. I assumed (and they led to believe) they were using an Enterprise account but they are not Each person (12 ish) has their own separate Dropbox accounts; one of which has been used to share "company" data with the others. There is approx 550Gb of this…
Dropbox Plan Plus Payment Method Credit Card How did you upgrade? Directly through the Dropbox website Question or Issue On 3rd Nov 2025, I updated the credit card details for payment, and the update and payment were successful. But on 6th Nov 2025, I received an email saying Renewal Payment failed, need to update and pay…
I have cancel my Dropbox subscrpition still billing and but my card information still on the billing page. And I can't remove card myself.
Your invoices to customers in Australia show 10% GST being charged, but there is no ABN on your invoice, which is a requirement for the customer to claim back GST. Can you please advise?
I notice Dropbox now has a Simple Plan in selected countries which gives 500gb storage for £5.99 per month but needs to be paid via a Google Play or Apple subscription, but I cannot find out anywhere how many devices it can be installed on? Can anyone that has this plan let me know if there is a device limit and if so what…
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