Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
Dropbox Plan: originally Plus, accidentally signed up for Teams (want to cancel Teams) Payment Method Card How did you upgrade? Dropbox website Question or Issue I accidently signed up for the Teams free trial when I was trying to add a password to a folder on my personal Plus account. The trial has expired and my account…
I would like the number for Dropbox support
Hello i have 2 dropbox accounts.1 with 5GB and Other with 2TB with different emails.on renewal annual subscription i accidently paid in 5GB account whole years payment and now my 2TB account is at stake with all data to lose.Help
I am extremely disappointed. There is no way to contact support. There is only this forum, where you need a degree just to be able to write, and where I already know I will never get any support. Anyway, I will post a specific question. This is not what I expect from a reputable company.
How did you upgrade? I did not I have the free basic plan but received a charge that I did not approve and I would like to speak to someone but when I called the support number it said number is no longer in service to go to admin support page enter my phone number and I would recieve an immediate call back but there is…
Hi, A few days ago I set up a team account with myself as administrator. I'm the only member of it but I would now like to switch back to a personal professional account due to space issues. Is this possible? Thanks, Chris
Dropbox Plan Previous Business Admin) Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop and Phone are connected Question or Issue I closed my professional DropBox account around a month ago. After the fact, I realized my personal folder was not…
Dropbox Plan (Plus) Payment Method iDeal How did you upgrade? Trough website without my dad's consent Question or Issue They refuse a refund while this account is free only use my daughter of 12 is a minor and used my payment method to buy and upgrade her account. I will go to the police station and make a report that they…
hello, signed up to Dropbox plus on my iPhone a few hours ago and I got a popup saying my storage is full but the limit should be 2Tb and not 2gb, screenshot is attached below thanks
Dropbox Plan Plus Payment Method Card How did you upgrade? Sorry, don't remember Question or Issue Hi! I want to email a question to support. When I go to http://www.dropbox.com/get_help, it says my support options include email, but I only have access to the chatbot. The chatbot is unable to answer my question. How do I…
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