Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Dropbox Plan Plus Payment Method Credit Card How did you upgrade? Directly through the Dropbox website Question or Issue On 3rd Nov 2025, I updated the credit card details for payment, and the update and payment were successful. But on 6th Nov 2025, I received an email saying Renewal Payment failed, need to update and pay…
I have cancel my Dropbox subscrpition still billing and but my card information still on the billing page. And I can't remove card myself.
Your invoices to customers in Australia show 10% GST being charged, but there is no ABN on your invoice, which is a requirement for the customer to claim back GST. Can you please advise?
I notice Dropbox now has a Simple Plan in selected countries which gives 500gb storage for £5.99 per month but needs to be paid via a Google Play or Apple subscription, but I cannot find out anywhere how many devices it can be installed on? Can anyone that has this plan let me know if there is a device limit and if so what…
Dropbox Plan Family Payment Method Credit Card How did you upgrade? Question or Issue I was being very careful to make sure I transferred all necessary files to my new platform. Once I was assured the transfer was successful, I canceled my Dropbox. Upon reconciling my credit card (statement closed over the weekend), I…
We are a smaller company that utilizes Dropbox. We have a handful of licenses and need to tie up 2-3 for our IT team to administer the software. Seems silly since these folks aren't sharing any files. Would like to see an option to have the admin roles without requiring licenses.
I (& a number of my colleagues) have a Dropbox sign-in because my company pays for & uses Dropbox for document storage. There is loads of space left on its subscription. However Dropbox seems to treat me personally as a customer with a basic account, rather than simply someone authorised to access my company’s account,…
I'm not sure what happened, but when I tried to upgrade to a higher plan than my current one it somehow gave me a family plan which doesn't fit what I need. Now in Google Play I can't do anything but cancel or keep the family plan. How can I get into the correct plan for my needs?
Dropbox Plan : Family Payment Method: Card How did you upgrade?: Through the Dropbox website Question or Issue I tried to upgrade to family plan today and entered my card details and charged 203$ for family plan but Dropbox said payment declined and get no sunscription. I tried to find someone to talk to but in vain!!!!…
I haven't had a paid subscription for at least 15 months or more but I am still being billed. I have reached out and cannot stop the payments for a service that I cancelled at least 15 months ago. I currently have an unpaid basic plan that is debited from my bank account monthly. I don't see where to attach files but I can…
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