Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hi There, I'm looking to download all my invoices since I've been a member at the moment I have to do one by one can anyone help me in this please.
I’m currently on a free plan with 22.38 GB of space. Recently, I was offered the 50 GB Basic Extra plan for 23.88 EUR per year. My question is: if I purchase this plan, will I lose the promotional space I already have on my free account and be left with only 50 GB, or will the 50 GB be added on top of my existing 22.38 GB?…
My annual individual professional plan is set to renew on 11/30/25, however, I would like to have the renewal charge post earlier in the month than Nov 30, for example, ideally have the charge post on November 21 plus or minus a day. How can I make this happen in the account (I can't find any way to do it)? If not, is…
Dropbox Plan Plus, Payment Method (Credit Card) How did you upgrade? (directly through the Dropbox website) Question or Issue I’ve been subscribed to Plus since August and my monthly payments have gone through successfully. However, when I logged into my account today, it showed that I’m on the Basic plan, and I’m unable…
On my bank account, it just showed "DROPBOX SI 30.51_V" on Oct 31. Took 30.51 away from me. What can I do for this?
PLEASE make it easier for one to make a personal statement, instead of having to choose a preselected one!!!
I have been a customer for more than a decade. In that time, competitors have come online, offering more storage, more services (password management, encrypeted email, vpn + storage) and Dropbox has offered less or cut existing offerings (Passwords is the latest example), while increasing subscription price. Dropbox seems…
Dropbox Plan My plan is Dropbox basic. Payment Method Credit card How did you upgrade? directly through the Dropbox website Question or Issue I want to cancel my Dropbox subscription. I cannot find any way on my account page to do this. I do not want to have to do this via the postal service as some people have been forced…
Dropbox Plan: Plus Payment Method: Card How did you upgrade? Dropbox Website Question or Issue Dropbox Plus 2TB Acct: How do I downgrade to the standard Plus 1TB account? I added 1TB 3 yrs ago, but I never need more than 150Gb. Easy to upgrade, or cancel, but I have found no Downgrade option.
Hello there, I want to Share my idea to Please introduce more flexible Storage Plans Like 100GB ~ 500GB with more Flexible Price, So the Person who needs less storage can also purchase according to their Useage.
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