Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I paid for Dropbox Plus but my plan isn't upgraded
Is everyone in Customer Service dead?! I PAY for Dropbox and I've been waiting 2 days now for a reply on "Live" Chat support. What is this? There's no phone number. What kind of paid service is this? This is a genuine Idea - Please ACTUALLY reply on Live Chat. I keep refreshing/ restarting computer/ logging out and in…
I own my business and use Dropbox Business. It's great and more secure than personal, which I have loads of data on. Is there any reason I should have both? I can't think of any. Seems like I should just migrate everything to DB Biz. Am I missing something?
I've been using the dropbox basic plan for years, but decided to upgrade to the Plus plan. I got an error when trying to upgrade, but it shows my account plan as Plus. It's saying that I'm out of storage at 12 GB. I can't go in and reupgrade right now, as it shows my plan already at Plus. Help!
I am absolutely done I've gone through the whole Dropbox roundabout - Login, search for payment ID, use credit card details - that didnt work We even CANCELLED OUR CARD - and still the payments are coming out on our new card Every month, we get 2 charges for Dropbox, and no one in our office is connected or has a paying…
When I visited my Dropbox account on Sunday, I saw a pop-up that showed I could get 3 months of Dropbox Plus for free if I subscribe to a plan, as part of a Black Friday promotion. The pop-up showed that the promotion lasts until December 2. However when I visited Dropbox today, I didn't see the pop-up anymore. How do I…
I am helping my mom with cancelling a number of recurring subscriptions and the most difficult one has been this drop box account. I keep cycling through how to cancel a dropbox account trial/account but nothing is working. There is no billing history in the account and the subscriptions page says she is on dropbox basic…
Dropbox Plan Business Standard Payment Method No payment information provided. Already known due to ongoing payments via Visa. How did you upgrade? Mobile app store on Android phone Question or Issue Subject: Cancel Dropbox Standard trial & recover old files Question: Hello, I canceled my Dropbox Standard trial to Basic…
I've had the Dropbox Plus plan for over 10 years and have been more or less happy with the service. My account is about ⅓ full at any given time. Most of the time I use the desktop app (Mac OS 15.6.1, dropbox v.237.4.5655) which syncs my files across 3 devices and between several apps. I don't sync all files to the desktop…
i cancle it will i lose it?
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