Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Plans for personal users who recoil at the idea of spending significant amounts for enormous amounts of space they don't need. Instead of the minimum plan being 2TB, make one that's 20GB, then 50GB, 100GB, and so-on, at reasonable price points.
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
It's mad- your message says "363 days to renew, but it's "urgent" Billing messages are **bleep**, what is the correct position? And of curse i cant ring you or email to get an answer. see screamshots attached. i've never understood why you enjoy keeping Support so poor.
Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.
Hi, I'm from Malaysia (Asia Region) is there any personal plan which has storage like 100/200/500GB as offered in the Dropbox|Lenovo partnership? I'm interested to get more storage but not like 2TB plan which is too much for my usage.
i bought the asus a14 2026 about a month ago and i was looking at the promotions a few days ago, i noticed the dropbox subscription and clicked on it and it took me to a website which said to claim the offer, when i clicked on it, it automatically started downloading a installer and after installing i did not get any…
4 annoying messages trying to make me buy more storage.. You guys really want me to switch to another cloud storage platform huh ?
Good day I was charged for my annual subscription but my plan has been downgraded to basic. In the dashboard it says " You cancelled Dropbox Plus recently. Resubscribe for $119.88 per year." But I did not cancel. In the billing section: 03/11/2026 Dropbox Plus (03/11/2026 to 03/11/2027) Completed$137.86 I can see the…
Can anyone help, Dropbox has somehow kicked me out and downgraded my account, now me and my clients do not have access to the 58tb of data we have stored online, i need someone to send me a link to chat with someone or a phone number to sort this asap. Thank you
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