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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I successfully upgraded my plan and received an email confirming the upgrade. But my desktop and web versions don't show the upgrade. I've re-logged into my account with no effect. What can I do?
Hi folks. Brief context: Subscriber to Dropbox plus for longer than I can remember. Last year for fed up with the amount of subscriptions I had to various cloud services so started letting them lapse while I worked out what to do. Finally worked out one possible solution - bin Microsoft completely and move OneDrive stuff…
I cancelled my subscription to Dropbox at the beginning of the month and I've been charged again! Is there a number to call to talk to someone about this ?
Hi, I dont have access to my account because the company emails have been deactivated. I have no way on contacting DropBox for support. I want to confirm that we are not being charged for our account. I thought I had already canceled the account but we are still being charged and I have no way of getting bac into the…
I want to cancel my subscription as I am paying USD $199 per year (USD $16.5/month) in one payment and I have a Basic plan and the Standard Plan costs USD $15/month in one payment. Please contact me as I don´t know who can I talk to because it says I am in the Basic Plan.
This discussion was created from comments split from: Tips for getting more comments on your Dropbox Post.
I've long had a 2T individual plan for organizing family info. But I am not able to share access to any of the files with my wife, since she has an unpaid plan (I assume). When she logs into her account she never sees anything I have shared. So I now upgraded to a Family plan, and she is now a member. When I go to move any…
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
Hi, I'm from Malaysia (Asia Region) is there any personal plan which has storage like 100/200/500GB as offered in the Dropbox|Lenovo partnership? I'm interested to get more storage but not like 2TB plan which is too much for my usage.
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