Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Whenever I transfer files from my desktop into my Dropbox, they appear to move successfully initially, then a couple days later the files are no longer available in Dropbox. The folders that I transferred are there, but they're 100% empty. All the files are gone. Anybody know why this is happening or how to prevent it?
Hi, So this is what has happened. I had access to Dropbox via my work account on my laptop (Macbook). Yesterday that access was taken away as I had resigned and so naturally I no longer had access. After that, all of my desktop folder is gone. I can't find it in hidden files or anything. How can I recover this? All of my…
Hi, I have an account, and I haven't joined Dropbox since several years. When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked Dropbox in email, and I added no-reply@dropbox.com to my contacts, but I don't receive any email. How can I access to my…
Hi, all. I am a little desperate. Almost a month ago, my Dropbox instance hung during a large sync. After the incident, a number of important files were missing from both my Dropbox Desktop and online. It has been impossible to get functional support from the Dropbox team. I'm not sure whether my support requests are being…
Hello, I had an account that was deleted containing my wedding photos. I emailed support@dropbox.zendesk.com and got a response stating that because I did not reply to the email from the sales representative my account was permanently deleted. I left a 1-star review for Dropbox on the Google Play website explaining my…
Hi all, long time user here running a fresh install of Windows 10 Pro and up to date Dropbox Basic with 20 Gb storage. I have been using file requests for several years with no problems. In that time people have sent me between 1-10 files. I just created a new request and told people to drag and drop a folder which…
I'm so stressed out. I dragged 2 document folders from Dropbox out onto my Mac because I had some older versions of them offline on the Mac desktop. I then used Washing Machine to clean up all the duplicates within the folders, which I was really happy about. When I was finished with this exercise, I dragged the folders…
Starting sometime this week, whenever I try to move a file out of my Dropbox to another location on the same drive, it will default to 'copy' and leave the original still in Dropbox. This duplication now requires that I manually delete the file from my Dropbox if I want to complete the action of relocating a file. However,…
what should i do? my data was stolen it's only the text file said " All data from your dropbox has been stolen. Please contact [removed] to get all your data back.
Accidentally 30 files got overwritten today and I want the old version back to the folder all 30 files.
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