Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi all, long time user here running a fresh install of Windows 10 Pro and up to date Dropbox Basic with 20 Gb storage. I have been using file requests for several years with no problems. In that time people have sent me between 1-10 files. I just created a new request and told people to drag and drop a folder which…
I'm so stressed out. I dragged 2 document folders from Dropbox out onto my Mac because I had some older versions of them offline on the Mac desktop. I then used Washing Machine to clean up all the duplicates within the folders, which I was really happy about. When I was finished with this exercise, I dragged the folders…
Starting sometime this week, whenever I try to move a file out of my Dropbox to another location on the same drive, it will default to 'copy' and leave the original still in Dropbox. This duplication now requires that I manually delete the file from my Dropbox if I want to complete the action of relocating a file. However,…
what should i do? my data was stolen it's only the text file said " All data from your dropbox has been stolen. Please contact [removed] to get all your data back.
Accidentally 30 files got overwritten today and I want the old version back to the folder all 30 files.
Hello all, I do not go into my dropbox and look at my old stored photos much. So I was suptised to see that for some reason my files have been changed from .jpg to a .vbs. I can no longer see my pics of my children. I am starting to panic that I lost years and memories of my children. The file is strange. It has the file…
Hey! I want to unlink my laptop from my dropbox account because I prefer to access my dropbox files through the webpage only. I don't want to have a dropbox folder on my laptop, even if it is online only. I only want to log into dropbox on the web and access my files from there. From my quick googling, I found that I…
Hello. This is a feature request. Currently I am unable to modify a Note file -- file format *.txt -- inside a browser. Browser is Opera, recently updated. I can modify it within a mobile app. Since I use DB on a PC and a phone concurrently it makes sense to be able to open, mod, save, and close TXT files through a PC's…
Hi guys I just made a new folder with the same name as an existing folder with imortant files on my macbook syncronised with Dropbox. Now the folder is empty and i cannot see the files among the deleted files on the dropbox page. Can anybody help me ?
I have a spreadsheer in a shared Dropbox folder and I am the only person with editor access to it. When I open it on my desktop it saves fine, but when I open it on my mobile it tries to save a copy even though it definitley isn't open on my desktop at the tme. I don't want to save a copy. I just want to be able to make…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
