Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi all, As many of us, I have photo that I wouldn't want to show in my gallery, but that I need to store for documentation. Is there a way to do it? Thank you in advance
I accidentally deleted a group of files from my office computer and later realized they were also gone from my home computer. Can you advise me on how to recover these deleted files?
Hi! I'm running into trouble with my account. I just signed in to access my older files (I have had a Dropbox account for around 10 years now, though I have never been on anything above the free plan) after not having signed in for a good while, and everything is gone. No files, no folders, nothing in deleted files,…
Hi, I have not syncronised dropbox in the last 6 months. I deceided to move out from dorpbox to put my files on my computer and all files a d documents created in the last six months have disappear and also there are many documents in my computer that I cannot open.. I panicking since I see i am losing months of work
Hi I need my files to be in a specific order. I have tried to follow some of the 'simple' steps in previous answers and I cant seem to do it. The files need to be in a running order. would love some help. Many thanks
I put a big giant folder inside of the Dropbox folder, but now upon trying to move it back to my desktop it's saying I can only copy it over. I do not have enough storage space to do this, and I don't know what to do. What's the best way to get this out of the Dropbox desktop app folder and back onto my computer's normal…
I signed up for a trial a few weeks ago and during that time I noticed that my files prior to that went missing. I have zero recollection that it happened. It's not in the deleted bin either. Need help restoring them.
I've read all of Dropbox's documentation about keeping computers in sync but I still don't think I'm understanding how it works. I have two Mac laptops and all I want to do is 1) Keep local copies of all the files and folders in my Documents and Desktop folders so I can access them offline; 2) keep those two folders,…
We faced an accidental mass deletion on 9th August 7:00 P.M. Indian Standard Time. We tried restoring the account through Dropbox Support for two events at two different time stamps. Once was for 6:30 p.m. IST on 9th August (the day of mass deletion) and 9:46 p.m. IST on 8th August. However, on both occasions, we are…
Dropbox moved my folders into a new folder labelled with my name. How do I change it back? It's screwed up my synchronization, and I've wasted the better part of a workday trying to fix it.
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