Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I erased all my files on dropbox by mistake. Can I retrieve various files from dropbox backup at once or can I only retrieve one file at a time? The files were deleted about 3 weeks ago.
I want to share a bunch of photos with family. I created a shared folder and sent them the link to view. I can select multiple photos and videos at once... but I can't figure out how to move them all into the shared folder at the same time. Am I missing something? Am I really supposed to click photos one by one to move…
Dropbox has taken over my entire laptop, and there is no place outside of Dropbox on it. I would like my desktop to be non-Dropbox. My laptop does not have any files that aren't Dropbox, so I can't move anything. I tried deleting my desktop, but this proceeded to delete everything from my desktop and more. I restored it…
I have had my garageband files saved in my Music folder on my mac, and that one was synced to Dropbox. I retreived some files that were deleted accidentaly but Garageband couldn't read them. Garageband wants to see a "Bundle", but sees a document instead. I searched all over the net, but no answer, this is a pretty grim…
With my Dropbox subscription I setup my phone app to make backup of all my files I selected, no matter internal or external storage BUT, the problem I'm facing since I enabled this feature long time ago with different phones is that it doesn't backup the files with the same current folder structure I have in my phone, it…
Whenever I transfer files from my desktop into my Dropbox, they appear to move successfully initially, then a couple days later the files are no longer available in Dropbox. The folders that I transferred are there, but they're 100% empty. All the files are gone. Anybody know why this is happening or how to prevent it?
Hi, So this is what has happened. I had access to Dropbox via my work account on my laptop (Macbook). Yesterday that access was taken away as I had resigned and so naturally I no longer had access. After that, all of my desktop folder is gone. I can't find it in hidden files or anything. How can I recover this? All of my…
Hi, I have an account, and I haven't joined Dropbox since several years. When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked Dropbox in email, and I added no-reply@dropbox.com to my contacts, but I don't receive any email. How can I access to my…
Hi, all. I am a little desperate. Almost a month ago, my Dropbox instance hung during a large sync. After the incident, a number of important files were missing from both my Dropbox Desktop and online. It has been impossible to get functional support from the Dropbox team. I'm not sure whether my support requests are being…
Hello, I had an account that was deleted containing my wedding photos. I emailed support@dropbox.zendesk.com and got a response stating that because I did not reply to the email from the sales representative my account was permanently deleted. I left a 1-star review for Dropbox on the Google Play website explaining my…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
