Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Just upgraded to Mac OS Sonoma 14.6.1 and all of Dropbox folders and files are gone online and on my computer. ******? Help!
I delete my dropbox business account which have been using as a Admin for dropbox for team for a while. In the last email I received from a dropbox business is that my team is in locked state. And it wil be delete after 2th October. I need some files on there but I'm not quite sure whether it's still available or not. For…
Hi ... Please see the screen shot below of Rewind failing to work correctly. This fault can be replicated using different PC's OS's and Browsers. It would seem that the root cause for us is an Account or Folders having a lot of historic high data activity after the restore date. (e.g A User wants to restore data from the…
Good morning, on my Dropbox from my computer I have created several files with Excel and I edit them very often. If I access from my smartphone I can only see the files but not modify them. Is there a solution? Thank you
My account was deleted due to it being in a locked state. I am trying to recover my files. I only noticed that it was i a locked state 2 days after it was deleted. I don't even need the account back, just the files. That's all I care about. Is the ANY possible way to retreive them?
I used to have a premium access. But now I downgraded it. But I have received two emails that I have some files deleted and actually I didn’t understand the emails. I did not delete any files. But I have just figured that the dropbox files on my laptop are empty. So I just want to restore them on my laptop. This is so…
Please can anyone tell me where I can find the Recycle Bin now? I used to be able to find it easily.
Hi there! We have a user with Dropbox on their Windows 10 machine. Somehow they've moved a shared folder out of the Dropbox folder and onto the desktop. It appears to be behaving like a Dropbox shared folder still (and it still appears in the web app and for other users) so it's not completely out of Dropbox. However the…
Hello! I moved files from Dropbox to Google Drive. I'm not sure exactly when I did this move; it was somewhere around 1-2 years ago. I realized this morning that some of the files never properly transferred to Google Drive (the folders are all there, but the files are not). I'm trying to figure out a way to restore the…
I erased all my files on dropbox by mistake. Can I retrieve various files from dropbox backup at once or can I only retrieve one file at a time? The files were deleted about 3 weeks ago.
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