Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I am currently using a package for 5 members. Currently, one of our members has a virus on his computer, so all the files in a folder were deleted, which we forgot to restore more than 2 months ago. Is there any way for us to restore it on the system? Again, thank you to anyone who offers some assistance.
My account got inactive and i really need it, can someone help me please
I need to know specifically how to organize photos and videos in the CAMERA UPLOAD folder. If for example i create a VIDEO folder in the CAMERA UPLOADS folder while on my DESKTOP PC and then move all movie extensions to it, will that sync so that my ONLINE Dropbox copy of CAMERA UPLOADS looks the same (would both now have…
Please can someone give me instructions on how to delete duplicates
I'd first like to say in advance, thank you to anyone who posts here and is willing to lend a hand. 2nd I'd like to make it clear automation has never worked for me. All the other messages I've seen here regarding automation have to do with the fact it has stopped working, or it partially works. It's never worked at all…
I have the basic dropbox on two computers - say Desktop and Laptop. Due to a Desktop restore from Idrive cloud backup my dropbox on Desktop has updated with old folders/files which were previously deleted or modified and a sync operation up to the max memory allowed in basic account has occured (dropbox stopped sync as…
I get this error when trying to permanently delete a folder in my trash. I checked, as suggested in the other discussion about this, and the folder is not shared (this was the problem in the other discussion). In fact, I am the only user on my account and have zero shared folders. I believe the problem is because the large…
Hi, I experienced the oddest situation. Thursday 11.7.24 I opened and worked on 3 excel files which I work on EVERY month. Saved them all of course when finished. Today 2 days later 11.9.24 I go to pull one up and whaaaat? All 3 files have May 2014 dates and data that only goes through April. These files have been saved…
hello, i'm having a trouble with file editing and modifying issue i can edit my word file when i use dropbox with desktop and laptop computer however, when i use dropbox with smartphone, i cannot edit or modify my word file. therefore, i only see word file contents when i use smartphone. even if i want to edit it. i use…
Here is the reason I ask: I have about 10k files in my Dropbox (on web). I am currently syncing with a computer (on desktop), but it says the status is downloading about 800k files. My only guess, is it is some how syncing deleted files as well? Or is it something else, or is my guess correct? I would like a solution to…
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