Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I have used dropbox for years, downloading pictures from my phone into dropbox, then moving the files to my computer. It always asks me if I want to delete from dropbox everywhere after I move the files out. I got a new computer, and it doesn't ask to remove them, and I have to manually find the pictures I just moved out,…
Hey Dropbox Community! We are so excited to introduce new enhancements to the folder automation features to help you stay organized. We’re introducing multiple step automations (up to five), including within subfolders. Now, you can configure multiple automations on selected folders and subfolders to automatically convert…
Halo can i get my activity over 365 days ? i need the activity for both my folder that i have, especially with date on 30 june 2023, can you help me ?
I'm using a Basic Dropbox account, and discovered that some shared folders were accidentally deleted by a user 60 days ago. The info in the Help Center indicates deleted items on a Basic account are kept for 30 days, but are they permanently removed after 30 days, or if we were to upgrade to a plan with a longer…
I deleted a file from Dropbox a year ago, but I couldn't find it in the desktop app or on the web. Please let me know how to recover that specific file. It's important to me.
My co-worker deleted lots of files and folders from our shared Dropbox. We're both on Basic. I have recovered many of them, but a crucial excel file is missing from one of the folders. If I pay for an upgrade and Rewind, might I be able to get it back? There's no sign of it anywhere. thanks! Jill
Is it possible to force DropBox to use a Boolean logic in the search feature? For instance: peanuts AND jelly ? I don't find the current craze for natural language search commands to actually produce useful searches. Boolean operators are more precise, especially when I know what key phrases would be found in my documents…
Hello! Trying to stop an external drive backup. The only directions I can find are vague and are for STARTING a back not stopping one. Also those directions don't make any sense. Here's a snippet: "To set up a backup: * Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac). * Click your avatar or initials in…
hello i want to restore my 7 to 8 years old data, which is deleted by mistake
I updated my subscription to Professional on my iphone and it shows that I did upgrade. I was charged for the additional monies and received an e-mail verifying I upgraded. When I attempt to edit a pdf it directs to a page requesting that I upgrade my account in order to do this
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