Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I haven't logged in since August, but I've been using this login for years and never had a problem. Now all of a sudden all of my files are gone. I've tried logging out and logging back in several times. No luck. I've tried to find something in the deleted area. There is absolutely no evidence that I ever had any files at…
Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You don’t have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members.
Duplicate Files & Folders - I desperately need help! I have been with Dropbox for 15 years probably almost from day one. I have been syncing folders between Dropbox, Google Drive and my Synology Servers for several years now too. And because of this, I have thousands and thousands of duplicate files. It's certainly not all…
Hi The problem I mentioned below has been quite common since the last Dropbox update and continues to cause problems. This problem occurs in 4 out of every 10 photos saved from all 10 PCs I use. It is important for us to find a solution to this problem. ADobe Photoshop Could not save as "..........." because the file is…
How can I remove a folder that was shared with me? without asking the sharer to remove it for me. I wanted to increase my storage since it's almost full due to the shared files. hope someone can help me with this
We are just running tests to understand how to recover data if something were to infect our files. I would like to use Rewind as an admin but it is not an option for me What needs to happen for me to have that option. I am an Admin and rewind settings are for only Admins to have permission
I've been using Dropbox a long time and never had this problem. When I use Spotlight in Mac OS 15.1.1 or the Finder to search, I get all kinds of results that I'm not interested in. This is a new problem for me. ALL of the unwanted results are called "TXT.rtf" The finder locates all of them here: Home Folder > Library >…
I always worked on a pc. Now I finally bought a Mac desktop. I tried to migrate files (obviously in a wrong way) and it looked perfect but they all are 0 bytes. But they all have the correct name. If I delete one, it's disappeared from Dropbox. My question: (how) can I delete all the corrupted files frommy Mac without…
I had received this message to my junk folder from Dropbox - This a reminder that the Buddy team is still in locked state. If Buddy is still in locked state after October 16, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently. I was traveling and when I returned I had…
Anyone know what to do?
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