Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I am writing to urgently request your immediate attention regarding a significant data loss incident that occurred shortly after I installed the Dropbox app on my MacBook Pro OS 14 Sonoma on Tuesday, September 24th. On that day, I experienced a mass disappearance of files. I have since spent countless hours working with…
After 13 years of using dropbox, I've discovered that some of the important files in one folder just gone missing. The folder seems to be empty, despite that I know for sure there are gigabytes of data there. I did not manually delete anything, nothing can be found in the folder history, no deletion history anywhere. In…
Hello!!! I tried to log in to my Dropbox account and I couldn’t because it was deleted. I didn’t received an email that warned me of this. And I have my wedding photos there!!! I really need help. I had to create another account with a different email so I could write here, because I can’t get access to my former account.…
I am the owner of a shared excel file that is now missing. I cannot see it listed, it is not in my deleted items. I went to my events, and see that the document was edited 2 weeks ago by a colleague. When I try to open it I get the message that " the file format or file extension is not valid. Verify that the file has not…
Hello, My Dropbox account has been inactive for the past 9 months. I stored a lot of documents and old family photos there. Last week I logged into the account and saw that all the files were deleted!😱 The site has updated and rejuvenated, and my account is empty. I upgraded today to a 3 TB subscription, but the account is…
I accidentally deleted the wrong file this morning and I really need it back, because it had important comments on it. It's not in my recently deleted items folder, even though I did not select to permanently delete it. When I went to go see what I was prompted with, all it said was "Delete from this folder." I've never…
Hi! I'm sure this question is simple! I would like to remove Dropbox from my laptop, including all files, but I want the files to remain on all other devices (desktop and mobile). If I move the Dropbox application and all Dropbox files on my laptop into the trash, will this delete the files from all other devices, too? MAC…
We should be able to convert an existing template to a template link. Today, we have to completely recreate the template as a template link. Ideally, we should be able to just toggle an existing template to convert it to a shareable link.
I was syncing my work computer with my laptop. I stopped syncing because all my personal photos were uploaded to the laptop. I removed Dropbox and deleted the folders on my laptop. They're now missing from the web application but on my mobile device. These were all my kids baby pictures etc. freaking out right about now
I decided to organize some photos within camera uploads into folders. The folders ended up being created within a specific camera uploads subfolder, I don't know how/why. When I create a test folder under camera uploads, it is created under that same camera uploads subfolder when I look at it through the webpage but in my…
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