Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I have Dropbox on my desktop computer and mobile, same account. The stored files were the same. Today I went into the desktop version and can't find any of my files or folders, yet they're on my mobile version. Why can't I get to my files from the desktop version? At the same time, Dropbox is trying to sell me with more…
So I deleted a folder, but somehow dropbox deleted the one next to it. Now I can only find that deleted folder under: in the browser, its not in the deleted files part of it. Whenever i double click that folder, and try to restore it it says: There was a problem completing this request. I never touched this folder, dropbox…
Hi, I have logged onto my Dropbox account and all of my files are missing. I have not been on in a couple of months and now everything is gone. I looked through deleted files and events. Nothing shows up. Is this something that can happen? What is the problem? They were definitely on this account.
Hi! To be honest, what Jay is saying is somewhat over my head and the feeling I get is to just not worry about the deletions. No?
When deleting files, I receive an annoying confirmations box. How can I disable it? Thanks, Cydnee
I'm trying to organize my account and I noticed a lot of employees created top-level folders and shared folders, which I'm trying to organize. The system won't let me move or delete these folders created by them, even if I am the admin. Please advise on how to achieve this. The intention is to have a clear structured file…
Καλησπέρα σας, Δεν είχα αποθηκευτικό χώρο και ανακάλυψα ότι κάποια διαγραμμένα αρχεία, είναι στα αντίγραφα ασφαλείας, αλλά θέλω να τα σβήσω. Πως μπορώ να το κάνω αυτό? Ευχαριστώ εκ των προτέρων
I had a business accout and missed the deletion notice and had files spanning over 14 years. Is there any way to recover them? NT
Hello, I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundreds if not thousands of emails a month and I don't have time to read every single one of them. I may have skimmed over the email…
I have a file that was apparently shared with me that I can only open in dropbox from the recents section, all files, or menu bar on mac. The file does not show up in any of the folders even though it says it's saved in "dropbox." When I attempt to delete/remove the file I do not have any options that allow that. I…
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