Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I’d love to be able to add tags to each of my photos, while using the app. I’m a sports photographer and it would be great if I had the ability to quickly add a tag for each player the way I’m able to add comments to each photo. I can do it on my desktop, but that is also very clunky. There’s got to be an easier way to see…
I sent links to 'email' some large files. The files show up now in dropbox under recent; however, there is no way to delete them. The system message is 'the file does not exist'. They are still there after more than a month of not being accessed.
Hello, I have a backup of a PC I don't have access to anymore. When I try to delete files from it, I get a message saying that I have to unlink it under Setting -> Security. I went to the settings and deleted this computer (and all others) and I still get this message. When I got to https://www.dropbox.com/backup/all next…
One of my folders was deleted permanently on mistake two days ago. How can I get it back?
I wish to dispose of my old computer, so I need to remove Dropbox and all my files (which is linked to my new computer ). I read somewhere that I should right-click on my initials in the top right-hand corner and un-link from there, and then I can delete Dropbox from my old computer, but there are no initials, so how do I…
Hi my pictures are missing in a shared folder nothing has been deleted. Please advise how I can retrieve it.
Buonasera, ho un problema. Ho cancellato per sbaglio il mio account aperto da più di 10 anni [Informazioni personali rimosse secondo le linee guida della comunità]. Lì avevo guadagnato più di 6 gb. Ho cancellato per sbaglio perchè volevo cancellare l’account dell’app password, ed invece mi ha cancellato tutto. Ho ricreato…
Hi, I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be deleted. The device does not exist in my list. The instructions make sense but there appears to be something wrong. If there is…
I have been working to resolve issues regarding icon overlays. After reading a lot of posts on this forum, I figured out how to edit my registry and move Dropbox overlays to the top of the list, giving them priority. This worked - with one odd exception. The icon for mixed state files won't display no matter what I do.…
Hello all. Will try to keep this brief. *I have a 2024 Dropbox folder for photos. *I am taking photos on a camera (because I want to) then once a week, copy the photos into the dropbox folder. *I have the sort set up to 'date order'. *Quite often I want to change the order of the photos within the Dropbox folder and/or add…
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