Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved, documents, then (I suppose) cleared the hard drive, and then he reloaded Windows Home 10. When I got my computer back, I…
I’m trying to highlight text in a document before I sen it to someone els
A couple of weeks ago, I made a back-up of all my files using the Dropbox Backup service. When I did this, all of the files were successfully synced, and the backup was complete. Last week, my computer’s hard disk (the same one I did the backup from) was wiped and my computer was reinstalled. After installing and logging…
I’d love to be able to add tags to each of my photos, while using the app. I’m a sports photographer and it would be great if I had the ability to quickly add a tag for each player the way I’m able to add comments to each photo. I can do it on my desktop, but that is also very clunky. There’s got to be an easier way to see…
I sent links to 'email' some large files. The files show up now in dropbox under recent; however, there is no way to delete them. The system message is 'the file does not exist'. They are still there after more than a month of not being accessed.
Hello, I have a backup of a PC I don't have access to anymore. When I try to delete files from it, I get a message saying that I have to unlink it under Setting -> Security. I went to the settings and deleted this computer (and all others) and I still get this message. When I got to https://www.dropbox.com/backup/all next…
One of my folders was deleted permanently on mistake two days ago. How can I get it back?
I wish to dispose of my old computer, so I need to remove Dropbox and all my files (which is linked to my new computer ). I read somewhere that I should right-click on my initials in the top right-hand corner and un-link from there, and then I can delete Dropbox from my old computer, but there are no initials, so how do I…
Hi my pictures are missing in a shared folder nothing has been deleted. Please advise how I can retrieve it.
Buonasera, ho un problema. Ho cancellato per sbaglio il mio account aperto da più di 10 anni [Informazioni personali rimosse secondo le linee guida della comunità]. Lì avevo guadagnato più di 6 gb. Ho cancellato per sbaglio perchè volevo cancellare l’account dell’app password, ed invece mi ha cancellato tutto. Ho ricreato…
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