Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
A few years ago i was really mentally not ok and tried commit suicide and to make sure i was going to be “gone for good” i deleted all my socials, gave all my things away and deleted all my pictures from 2011-2022… i had so many memories as a kid with friends and family that i regret deleting. I know its been years but…
A user who should have not had access to a folder any more went in and deleted a bunch of files/folders within a core folder in my Dropbox. I am planning to use Rewind to restore folders so I can properly backup the data. I have already removed access to the root folder for the user who should no longer have had access. If…
I am trying to reorganize my dropbox because I literally have thousands of folders, and I need them to be more logically nested. This is no problem with shared folders that I own, but I can't move any shared folders where I am not the owner. This is a nightmare, because it means that every folder anyone has ever shared…
I had a dropbox business account for 3 users for several years. I closed the business and cancelled the dropbox subscription in march 2024. I thought i would be able to have access to the files after I stopped paying for the subscription because my Dropbox folder was on my C: drive of my computers, but i would lose the…
I am currently on the free plan. All the files from a folder are missing and I am unaware how long they have been missing given they relate to FY23. If I upgrade to Business Plus will I be able to access the restore file feature or did I need to already have that plan in place?
I transferred pictures from an external hard drive to my computer and when I removed the drive, half of my files were gone. They are not in recently deleted, I tried previous versions. They are nowhere to be seen. I want the file to be restored to 12/30/24. Can someone please help? Chatbot is not available.
Hello, I am a Team Admin for our organisation and want to move/rename folders in the content section of the Admin Console, but the ellipsis is not showing these as options. Any help would be appreciated.
I had 3700+ pics/videos in my dropbox. I was having slow phone issues so decided I would transfer (all) data from phone to a USB drive, reset all settings on phone then reinstall saved info on USB to see if my phone was improved. All other info, apps ect came back except dropbox. My worst fear came real!! Please help me…
Hello community, Seems like I am not the only one. Accidentally deleted a large critical directory (19GB) on my local machine and managed to stop the sync completing fully. Tried on the web browser Rewind, move files to a different directory, physically moving the files that were deleted (in the Deleted Items folder) back…
I exceeded the storage but continued to update Dropbox files on my laptop. My laptop quit working and when I log into Dropbox.com, the updated files aren’t there. Is there any way to access them?
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