Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
We are just running tests to understand how to recover data if something were to infect our files. I would like to use Rewind as an admin but it is not an option for me What needs to happen for me to have that option. I am an Admin and rewind settings are for only Admins to have permission
I've been using Dropbox a long time and never had this problem. When I use Spotlight in Mac OS 15.1.1 or the Finder to search, I get all kinds of results that I'm not interested in. This is a new problem for me. ALL of the unwanted results are called "TXT.rtf" The finder locates all of them here: Home Folder > Library >…
I always worked on a pc. Now I finally bought a Mac desktop. I tried to migrate files (obviously in a wrong way) and it looked perfect but they all are 0 bytes. But they all have the correct name. If I delete one, it's disappeared from Dropbox. My question: (how) can I delete all the corrupted files frommy Mac without…
I had received this message to my junk folder from Dropbox - This a reminder that the Buddy team is still in locked state. If Buddy is still in locked state after October 16, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently. I was traveling and when I returned I had…
Anyone know what to do?
II updated at least a dozen files last night and when I look now, the files dates show prior years. I've lost a ton of work. Was Dropbox corrupted in the past 24 hours?
Hi I want to wipe my Mac over the coming week in order to sell it on. I have a lot of files in dropbox backup that are from this particular Mac which I don't want to lose. How do I keep these files? It's my understanding that if I unsync the Mac the files will come off dropbox backup...is that correct? Is there something…
Hello, community! I would like to know if there's a way to see who has viewed my documents or if Dropbox can notify me when a file has been viewed. Also, is there a history of comments or edits associated with specific email addresses? Thank you!
Hello everyone! One of my colleagues made a shared folder for me that I was supposed to put all my data in for my master's project. He recently moved away and deleted his Dropbox account. He meant to migrate all his data off the Dropbox before doing this but he missed my folder. He never transferred ownership to me or…
Hello everyone. I'm part of a group that had a shared dropbox, we get dropbox Basic. My own folder in the group appeared in my "file explorer" on my windows 10 laptop, and contained important data. Now, the folder is suddenly empty. I never deleted anything from it. When I log on to the web app, I can see that there is…
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