Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hello everyone. I'm part of a group that had a shared dropbox, we get dropbox Basic. My own folder in the group appeared in my "file explorer" on my windows 10 laptop, and contained important data. Now, the folder is suddenly empty. I never deleted anything from it. When I log on to the web app, I can see that there is…
Suddenly I'm not able to save edited videos anymore? I can do all the edits /trim, cut, rotate, etc) but when I want to save a New Copy nothing happens and I have to abort with "changes not saved"!? Everything worked well until last week when this suddenly occured?? I work on a standard lap top with windows 11 installed,…
Add Color flag on folders to tell: green OK red not released yet thanks best regards
Dear all, Today is discovered that a shared folder I was using togehter with my wife vanished. Looking through the event page, I see an entry for November 18th,sataing "You have removedyour own access to the folder". Now, for my wife, I find the same message, even hough she is the owner of that folder. Nothing is shown in…
Trying to access some old files I deleted from my DropBox. Here's what I'm up against. I had a warning on my account that I exceeded my limit, because of a large share of projects files. I took a couple days to save and download my important files and then deleted them from my DropBox, hoping to save on space.…
Hi all, I received a very legit-looking email from a colleague (it was from her exact email address, signed off how she would do etc) which had a PDF attached for me to view. When I clicked on the attachment (via my iPhone), it opened my Dropbox app but turned into a Word doc on there (see attached computer screenshot).…
Dropbox is deleting files in seconds after both upload and restoring the files once they're deleted. There are numerous threads about this but they either say it can't happen, it is, or its user error. I don't have any other access locations active and the deletion is happening in seconds and has done so repeatedly.
I am currently using a package for 5 members. Currently, one of our members has a virus on his computer, so all the files in a folder were deleted, which we forgot to restore more than 2 months ago. Is there any way for us to restore it on the system? Again, thank you to anyone who offers some assistance.
My account got inactive and i really need it, can someone help me please
I need to know specifically how to organize photos and videos in the CAMERA UPLOAD folder. If for example i create a VIDEO folder in the CAMERA UPLOADS folder while on my DESKTOP PC and then move all movie extensions to it, will that sync so that my ONLINE Dropbox copy of CAMERA UPLOADS looks the same (would both now have…
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