Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
When I go to back up (https://www.dropbox.com/backup/all?_tk=web_left_nav_bar) and select the external hard drive, there is a red X and the word Error under "Status", and when I click on it, it warns me that it can't back up device, and device needs to be plugged in to restart the backup process. It IS connected and…
I have lost data folder after upgrade,please help
I have not used Dropbox for sometime. I logged on today and found that virtually all of my folders and files had disappeared. Please help. DB's chatbot was unhelpful. Thank you.
My excel file damaged? Do you have a backup of the file few days ago?
I am not sure if this is the right forum but here is the issue. I got an email tonight that said I deleted 2100+ files. The files are all the same ".photocompustate" is in every name. I can't open them like a normal file. Anyone know what these files might be? I don't know if I should restore them. TIA
A few years ago i was really mentally not ok and tried commit suicide and to make sure i was going to be “gone for good” i deleted all my socials, gave all my things away and deleted all my pictures from 2011-2022… i had so many memories as a kid with friends and family that i regret deleting. I know its been years but…
A user who should have not had access to a folder any more went in and deleted a bunch of files/folders within a core folder in my Dropbox. I am planning to use Rewind to restore folders so I can properly backup the data. I have already removed access to the root folder for the user who should no longer have had access. If…
I am trying to reorganize my dropbox because I literally have thousands of folders, and I need them to be more logically nested. This is no problem with shared folders that I own, but I can't move any shared folders where I am not the owner. This is a nightmare, because it means that every folder anyone has ever shared…
I had a dropbox business account for 3 users for several years. I closed the business and cancelled the dropbox subscription in march 2024. I thought i would be able to have access to the files after I stopped paying for the subscription because my Dropbox folder was on my C: drive of my computers, but i would lose the…
I am currently on the free plan. All the files from a folder are missing and I am unaware how long they have been missing given they relate to FY23. If I upgrade to Business Plus will I be able to access the restore file feature or did I need to already have that plan in place?
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