Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
How can I stop dropbox from * Deleting files from my PC * Deleting files in backup? Dropbox keeps deleting files from my laptop & in the back up . I dont want ANY files deleted on my PC I want to keep them on laptop and just backed up I certainly dont want any deleted ? What setting do I need for this? It makes me feel…
Hello! Can you please tell me if it is possible to recover photos/files that were deleted from the Dropbox cloud more than a year ago? Previously, I created a folder in the cloud that contained valuable photos, then deleted it. Now I need to recover photos from this folder, which I deleted 2-3 years ago. I read on the…
Hi Any news about this? (There's a thread with the exact same name on this forum, but I can neither answer there anymore, nor post the link here - go figure) I [removed] despise this change. Is there still nothing we can do, e.g. in registry? Thank you
My account has recently been blocked, and I suspect I may have missed prior alerts due to the ongoing situation in Ukraine. I rely heavily on this account for work and have critical files stored there. During a recent payment attempt, the amount was charged, but I received an error stating, "An error occurred while…
I haven't logged in since August, but I've been using this login for years and never had a problem. Now all of a sudden all of my files are gone. I've tried logging out and logging back in several times. No luck. I've tried to find something in the deleted area. There is absolutely no evidence that I ever had any files at…
Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You don’t have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members.
Duplicate Files & Folders - I desperately need help! I have been with Dropbox for 15 years probably almost from day one. I have been syncing folders between Dropbox, Google Drive and my Synology Servers for several years now too. And because of this, I have thousands and thousands of duplicate files. It's certainly not all…
Hi The problem I mentioned below has been quite common since the last Dropbox update and continues to cause problems. This problem occurs in 4 out of every 10 photos saved from all 10 PCs I use. It is important for us to find a solution to this problem. ADobe Photoshop Could not save as "..........." because the file is…
How can I remove a folder that was shared with me? without asking the sharer to remove it for me. I wanted to increase my storage since it's almost full due to the shared files. hope someone can help me with this
We are just running tests to understand how to recover data if something were to infect our files. I would like to use Rewind as an admin but it is not an option for me What needs to happen for me to have that option. I am an Admin and rewind settings are for only Admins to have permission
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