Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Hi, I had a couple of files I was working on for a client that was stored on Dropbox. I'm the only one with access to the Dropbox account and the only one who had access to the files. I worked on it on my Mac desktop yesterday, then synced it to Dropbox and swapped to my laptop after dinner. When I was done for the day, I…
Longtime Dropbox customer, first time complainer - paying customer for a few years now. So first, please understand that before submitting a support ticket, I did my due diligence with an exhaustive search of all sync'd folders as well as my hard drive. The only other customer with shared access did the same on his system.…
Good morning, can i restore my all deleted files since I opened Dropbox
Hi, I have permission for 3 devices but can only edit a Numbers spreadsheet on my iMac. Any idea how I can edit the spreadsheet on my iPad??
I state that I have always logged into my account for no more than 9 months, and I find myself with full space warning notifications from 7 months ago including from the access history shows a login just 7 months ago. Now I find myself with not even a file, practically 2 gb of files gone and with the deleted file history…
I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB of files and now when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!! How can I speak or chat with a human??? Thanks!
Having this issue over the past several months. Saw another thread where others were having the same issue, but that thread was locked. I copy a file from one subfolder in Dropbox to another subfolder on my Sonoma 14.5 Mac, (Dropbox v199.4.6287) and then I can't rename the file. This doesn't happen every time, but has…
I worked for a company that shared their entire Dropbox directory with me, which contains several terabytes of data. Our collaboration has ended, and they removed my access to their Dropbox folder. However, the folder with all the data is still on my drive, and Windows refuses to delete it because it is protected. I have…
hi, I have moved a lot of pictures out of Camera Uploads into other folders. Camera Uploads only shows a few photos (that's fine) but many more show under Photos tab. When in Photos- how can I tell what folder a specific photo is in? And, how does Photos work? is it like a permanent list of every photo that used to be in…
On Monday (2/3/25) I accidentally deleted a very large and crucial to my livelihood folder. I immediately reached out to Dropbox chat support and got a couple of different answers as to what I can do. My account tier holds deleted files for 180 days. So I was pretty calm when they told me a simple "rewind" would restore…
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