Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Dropbox can't sync CATIA V5 .CATdrawing file if there is any edit , this bug exists on every dropbox version for a very long time . It reminds "can't store data when write " , there is no such kind of issue on Onedrive .
I have seen loads of people having these kinds of issues with Dropbox since 3 years ago. Unfortunately this issue remained unsolved by dropbox until today. What happened was I joined our company Dropbox team a few months ago. Now they are changing the subscription, and one of my colleagues wanted to remove me from the…
I see that this idea has been suggested and closed many times. I have several paid accounts with dropbox including my personal and business accounts. We really need this simple option that has been around for decades! When we go to search our product images throughout months, then we cannot deselect. We will need to close…
hello, i have a dropbox desktop app and there is a folder named .dropbox.cache . can I remove that folder from my dropbox ? is it safe to delete it?
How can I stop dropbox from * Deleting files from my PC * Deleting files in backup? Dropbox keeps deleting files from my laptop & in the back up . I dont want ANY files deleted on my PC I want to keep them on laptop and just backed up I certainly dont want any deleted ? What setting do I need for this? It makes me feel…
Hello! Can you please tell me if it is possible to recover photos/files that were deleted from the Dropbox cloud more than a year ago? Previously, I created a folder in the cloud that contained valuable photos, then deleted it. Now I need to recover photos from this folder, which I deleted 2-3 years ago. I read on the…
Hi Any news about this? (There's a thread with the exact same name on this forum, but I can neither answer there anymore, nor post the link here - go figure) I [removed] despise this change. Is there still nothing we can do, e.g. in registry? Thank you
My account has recently been blocked, and I suspect I may have missed prior alerts due to the ongoing situation in Ukraine. I rely heavily on this account for work and have critical files stored there. During a recent payment attempt, the amount was charged, but I received an error stating, "An error occurred while…
I haven't logged in since August, but I've been using this login for years and never had a problem. Now all of a sudden all of my files are gone. I've tried logging out and logging back in several times. No luck. I've tried to find something in the deleted area. There is absolutely no evidence that I ever had any files at…
Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You don’t have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members.
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.