Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I accidently dropped a file (moved it) into a shared Dropbox folder. I don't own this shared folder. So I subsequently deleted that file from the shared folder because this file has sensitive information that the admin should not see. But when I go to permanently delete that file, it says I need the admin of the shared…
Hi, I need to recover a folder I deleted more than 30 days ago (10/1/25). I can see the folder with all the files in the events as deleted but I can't recover it. I don't see the chat with an operator on my dashboard. Could you please help me? Thank you! Carlotta
Someone from "HR Employee Benefit Admin" shared a phishing .paper titled "2025 Employee Pay Revision Benefit Effective February 08, 2025 - Pending Approval.paper" with my entire organization and, as a top admin, I would like to know how to remove it for all of our users. I can see where I can remove it for myself, but not…
I use dropbox mostly as a photographer these days. I like to sort pictures by starring the ones I want to keep. It would be very useful if I could select all starred pictures in the starred folder, instead of selecting each of them to save them.
macOS. Long-time user. Installed Dropbox on a brand new computer. Let everything sync. I tried to move a folder from Dropbox onto local storage on my Mac. A dialog came up asking (paraphrasing) if I wanted to move the folder or copy it (meaning a copy of the folder would be left in Dropbox). I answered incorrectly. How can…
Hello— I have used my account since I’m 13 years old , I am currently 28! I log into the app often to reminisce on pictures and files etc. I was randomly logged out and when I went to log in told me my account didn’t exist. I had to sign up all over again and my account is gone . I tried the recovery steps and nothing. I…
It's alot but I don't know of an easy way to see this. I can see in my finder window how many folders are at any particular stage. Can anyone assist or show me where I can view that information?
Once I successfully upload my photos to Dropbox from my Camera Roll on my iPhone and iPad, can I delete those photos - or some of them - from my devices (to free-up space) and if I do, what happens to them? Thanks!
Hi, all my data has been lost. Nothing is there in deleted section. Need my data back. Please dropbox team,help me out.
Hi, I had a couple of files I was working on for a client that was stored on Dropbox. I'm the only one with access to the Dropbox account and the only one who had access to the files. I worked on it on my Mac desktop yesterday, then synced it to Dropbox and swapped to my laptop after dinner. When I was done for the day, I…
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