Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
can you do an endswith search in the search box on dropbox.com?
An unknown person with no access or membership to my folder has deleted an important video file in my folder. In the folder history is a note "deleted by Xxxxx Yxxxx". How is this possible? Can anybody explain this?
Recently when I have copied .wma audio transcripts from Dropbox to a Word document, the text inserts a hard line break on every line of the page about 2/3 horizontally across the page, with breaks landing in mid sentence. It never used to do this. The previous transcription format wasn't all that great either, and needed a…
Hello, Dropbox Vault sounds like a very nice new feature, and I was wondering how to access it while I'm not connected to the internet (i.e. offline). On my Mac, when I click on the Vault icon it always opens up the dropbox website, and doesn't seem to be letting me access it locally. Any way to access dropbox vault…
Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'? Any clue? Thank you
I have 2TB of available storage on my Dropbox account, but am unable to open a ZIP file (approx. 3.2GB) -- instead, I'm getting an error message that says "Couldn't extract files. Can only handle files up to 512 MB." Any thoughts on how best to resolve this? Thanks.
Hi, anyone had this issue? My windows file search no longer works in my business dropbox account after the major update. I have waited for indexing to complete, signed out and in again but to no avail. Thanks, Martin.
I see the above error when I try to delete a file in my Dropbox folder. But there is no such (hidden) file or folder in my Dropbox that I could download. And there seem to be no sync issues. Does anyone have an idea what might be going on? macOS 11.7.10 Dropbox v213.4.4597 Best wishes, Daniel
I can't make it go away. Dropbox won't respond to my emails or do anything about it. I will need to move to a different cloud service if I can't resolve this due to work policies. Any suggestions?
A few months ago I received a message from Dropbox that if I didn't sign into my account all my photos would be deleted. My Dropbox was full and I hadn't added any photos for quite some time but did want to save them. So I signed in, updated my email address and looked through all the photos. I thought that was all I had…
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