Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi, I accidentally deleted an important file while cleaning out my Dropbox folder. It's not showing up in recently deleted. That's basically the only help I get from the chatbot. Are there any other ways to restore this? Thanks!
Hi: I'm trying to use the web interface to move pictures out of the "Camera uploads" folder and into a holding folder for later sorting. There are around 3k images that I would like to move, but the web interface returns an error along the lines of "that's too many files to move". That seems dumb (3k files isn't an…
When I am using Dropbox in my browser, every time I delete a file or folder I get a little black bar popup notification that tells me I just deleted a file or folder. But I already know that. I have to click Close to get rid of it. I know it goes away, but I never want to see it in the first place. The option to Undo could…
I have used Dropbox for 10 years with company backups etc. recently someone added my email to their team so I could access their files too - but then they deleted me when the job was over and my entire Dropbox is gone. My account is even gone as when I logged in, it made me re-register. I have all my company accounts, tax…
I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin. This seems to be connected to this new popup about asking if I'm sure I want to delete for everyone. Which is very strange, because this is NOT in a folder I've shared with anyone else. Any ideas on how to fix this? Or how I…
I formatted my computer. Then I re-installed Dropbox. I got a message that I must pay for extra space, which I did, but now I cannot access my files and don't find a way to load them or see them online. They dissapeared also from my phone. I do see the additional space I payed for. Please help, anyone
can you do an endswith search in the search box on dropbox.com?
An unknown person with no access or membership to my folder has deleted an important video file in my folder. In the folder history is a note "deleted by Xxxxx Yxxxx". How is this possible? Can anybody explain this?
Recently when I have copied .wma audio transcripts from Dropbox to a Word document, the text inserts a hard line break on every line of the page about 2/3 horizontally across the page, with breaks landing in mid sentence. It never used to do this. The previous transcription format wasn't all that great either, and needed a…
Hello, Dropbox Vault sounds like a very nice new feature, and I was wondering how to access it while I'm not connected to the internet (i.e. offline). On my Mac, when I click on the Vault icon it always opens up the dropbox website, and doesn't seem to be letting me access it locally. Any way to access dropbox vault…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
