Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi dear team. Thank you in advance for your time. This is an urgent call 🙏 as all my Paper documents are lost right now. I am a long time active user of Dropbox and Paper. I use both weekly since many years. I noticed this "Migrated Paper Docs" suddenly showed up some days ago in my laptop which contained empty folders…
Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! I am in tears right now, because I can't find a single way to contact customer support and I am stuck in this cyclical hell of trying to troubleshoot. I will literally pay whatever I have to, I didn't know that they did this after a…
I have just logged onto Dropbox (basic account) to find that I must in two actions have somehow inadvertently deleted all bar one of my folders on 16 July 2024. I found this very odd as the deletions were timed at 09.23. That is a time I would have started working on photo files, not finishing. Is there any way to recover…
When I move files out of Dropbox to another folder on my computer, they are only copied, but not moved. When I move files between Dropbox folders, they do move. I am using Windows 10. This is a recent development, not sure if related to Windows update.
I moved files from Dropbox to One drive and they are showing as empty folders. Can I recover a version of my dropbox from sat 2 weeks ago
From what I understand there is the backup folder and the folder that is on the PC and is available in other applications. If I delete a file from the PC, does the backup folder also delete the file? If so, I can't save disk space! I intended to have files that take up a lot of space just in the backup and take them off…
For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while trying to copy or move files. I have done all of the troubleshooting I can think of: My internet connection(s) are fine. In…
Hi, I accidentally deleted an important file while cleaning out my Dropbox folder. It's not showing up in recently deleted. That's basically the only help I get from the chatbot. Are there any other ways to restore this? Thanks!
Hi: I'm trying to use the web interface to move pictures out of the "Camera uploads" folder and into a holding folder for later sorting. There are around 3k images that I would like to move, but the web interface returns an error along the lines of "that's too many files to move". That seems dumb (3k files isn't an…
When I am using Dropbox in my browser, every time I delete a file or folder I get a little black bar popup notification that tells me I just deleted a file or folder. But I already know that. I have to click Close to get rid of it. I know it goes away, but I never want to see it in the first place. The option to Undo could…
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