Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Device: Macbook Operating System/Browser (if using the web): macOS Tahoe 26.3.1, Chrome Dropbox App Version: Paper Question or Issue Whenever I try using Find & Replace in Dropbox Paper, I can’t seem to replace text with nothing (leave the replacement field blank) the way I can in MS Word/Google Docs. e.g. if I want to…
Device Online dropbox automation Question or Issue I have set up an automation that first renames and then moves files from a folders subfolder. The renaming is supposed to just add "_note" to the file name. The problem is that in addition to adding _note, it removes most of the file name and all my files get the name…
Hi, In my main account, I've deleted a Backup (proper Backup; a computer that was registered there). Today, when exploring the "Recents" filtering on the Home page, I see the name of that computer, folders and files within are still there! I can even open and visualize them. Even though they were supposed to be wiped; when…
Device Mac mini, Macbook air Operating System/Browser (if using the web) OSX tahoe Dropbox App Version (if using the app) not sure Question or Issue two commonly-edited (except not the past 30d) excel files are suddenly missing. They were not deleted and were present on multiple machines/devices as recently as early…
Device samsung galaxy s8 and s21 and antique win 7 laptop Operating System/Browser (if using the web) one old android one current, one old windows Question or Issue my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup…
Lenovo Hybrid laptop Tablet 2014 Windows 10, DB not available How to delete residual files in DB folder if DB not available / not connected in (old) computer anymore? Have tried this > https://help.dropbox.com/delete-restore/delete-files outcome is this: >…
Question or Issue Duplicating of folders
Our office will be switching Dropbox accounts. So far, we have been part of another party’s Dropbox account, and that account will be closed. We are planning to subscribe to a Dropbox Team account for our own office. How can we permanently transfer the files to the new account that we will create? And when the old Dropbox…
Application Affected: Dropbox iPad app Device: iPad Air 5 Operating System/Browser (if using the web): iPadOS 18.6.2 Dropbox App Version (if using the app): 462.3.2 Question or Issue: Major and serious bug with the last few versions of the iPad app. The new Dropbox update for the iPad broke the search function when you…
For the past few days, when I log in to the web version of Dropbox.com, I get a pop-up message that says, "View files you have deleted - You can also easily restore or permanently delete them here." Even if I click the OK button, the message keeps appearing every time I log in. Is there a way to prevent this from…
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