Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Looks like Dropbox ran their migration of paper.dropbox.com to their "Migrated Paper Docs" folder on my dropbox account. But when I go to the "Migrated Paper Docs" folder they created in my dropbox account, the folders I had in Paper seem to have been migrated, but they are all empty! And when I go to "paper.dropbox.com",…
When I look at DropBox with on the web, I can see that I have two external device backups named "Shared Data" and "Ventura ...". When I look at the backups using the app, I can only see one device backup With either of the backups, I can see no way of restoring them to a new machine. I do not have the original external…
Hi dear team. Thank you in advance for your time. This is an urgent call 🙏 as all my Paper documents are lost right now. I am a long time active user of Dropbox and Paper. I use both weekly since many years. I noticed this "Migrated Paper Docs" suddenly showed up some days ago in my laptop which contained empty folders…
Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! I am in tears right now, because I can't find a single way to contact customer support and I am stuck in this cyclical hell of trying to troubleshoot. I will literally pay whatever I have to, I didn't know that they did this after a…
I have just logged onto Dropbox (basic account) to find that I must in two actions have somehow inadvertently deleted all bar one of my folders on 16 July 2024. I found this very odd as the deletions were timed at 09.23. That is a time I would have started working on photo files, not finishing. Is there any way to recover…
When I move files out of Dropbox to another folder on my computer, they are only copied, but not moved. When I move files between Dropbox folders, they do move. I am using Windows 10. This is a recent development, not sure if related to Windows update.
I moved files from Dropbox to One drive and they are showing as empty folders. Can I recover a version of my dropbox from sat 2 weeks ago
From what I understand there is the backup folder and the folder that is on the PC and is available in other applications. If I delete a file from the PC, does the backup folder also delete the file? If so, I can't save disk space! I intended to have files that take up a lot of space just in the backup and take them off…
For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while trying to copy or move files. I have done all of the troubleshooting I can think of: My internet connection(s) are fine. In…
Hi, I accidentally deleted an important file while cleaning out my Dropbox folder. It's not showing up in recently deleted. That's basically the only help I get from the chatbot. Are there any other ways to restore this? Thanks!
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.