Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
All my vault files I had in there to save are all gone. There's no way to contact support, this is horrible.
Can I restore a shared folder after 30 days if I have the professional version but the owner does not?
I have been using Dropbox Paper regularly, and when I logged in today all my past entries went missing. There were zero entries in my dropbox paper. I tried looking at archives too and there was nothing there either. Help!
Hello, unfortunately as an admin I have removed access to my *personal* folder in Dropbox. What can I do? The folder can no longer be found. I accidentally pressed the Remove ALL button. Now all my personal data is gone
(1) It deletes files I have downloaded to Dropbox for safekeeping without my knowledge or permission. (2) It installs my files to Dropbox without my knowledge or permission. I have written about this before, but have never received a reply. How can I get Dropbox to stop making these unauthorized moves? (3/18/25)
Hello everbody ! 😀 Thanx for the attention: I cannot snychronzise Dropbox on two PCs : On my PC-1: I have a collection of 29.700 Files. This is my main Data Base. I deleted 400 Files. So PC-1 has got 29.300 Files On my PC-2: Still has the 29.700 Files. Dropbox did not delet the 400 Files on PC-2. PC-2 still shows 29.700.…
When there is a mass deletion on DB (number of files or size of files), we get an email alert. The email gives you a summary of files & sizes the deleted and by whom at what time. When you click on link, it takes you to the Security page > Mass Deletion, listing all files deleted, but if you click the "Restore" button, it…
I have a folder that I'm trying to move, I've tried moving it in all of the following: * Web interface * MacOS Finder * Windows Explorer The web version just gives me a generic error like 'cannot move folder' etc. Trying it on Mac / Windows just results in a neverending 'Snycing' process. The folder itself contains very…
Hi, I had, and was admin of, a Pro team account on Dropbox until early Feb. 2025. In the process of sorting files for the downgrade to a free account, I deleted some files I would now like to retrieve. Is this possible? Thank you.
When I try to delete a Dropbox folder it reappears almost instantly. I've tried to find the invisible "dropbox.cache" folder to clear the cache, but it isn't there. The only invisible file I see when I reveal them is a 40 byte ".dropbox" document. Everything I read seems to point to an answer that I can't implement. I'm…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
