Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
i have seen this come up before, but haven't seen a fix. when i duplicate a file, on mac (sonoma 14.6.1) i am unable to rename the file. this is a standard part of my work flow and highly frustrating.
I can no longer (just since a few days) edit any files from Microsoft (.xlsx, .docx or .pptx) on my iPhone (14 with iOS18). I can only read them. I do subscribe on Microsoft 365 and I have always been able to open and edit Microsoft files from my phone. It works fine on PC. Also If I copy the file from Dropbox to OneDrive…
Hi everyone, I use Dropbox to back up and organize my photos, but I’m having some trouble managing them with my iPhone Photos app. I recently noticed that when I delete a photo from Dropbox, it also gets deleted from my iPhone Photos app, which I didn’t expect. Here are my questions: * How can I delete photos from Dropbox…
When I go to back up (https://www.dropbox.com/backup/all?_tk=web_left_nav_bar) and select the external hard drive, there is a red X and the word Error under "Status", and when I click on it, it warns me that it can't back up device, and device needs to be plugged in to restart the backup process. It IS connected and…
I have lost data folder after upgrade,please help
I have not used Dropbox for sometime. I logged on today and found that virtually all of my folders and files had disappeared. Please help. DB's chatbot was unhelpful. Thank you.
My excel file damaged? Do you have a backup of the file few days ago?
I am not sure if this is the right forum but here is the issue. I got an email tonight that said I deleted 2100+ files. The files are all the same ".photocompustate" is in every name. I can't open them like a normal file. Anyone know what these files might be? I don't know if I should restore them. TIA
A few years ago i was really mentally not ok and tried commit suicide and to make sure i was going to be “gone for good” i deleted all my socials, gave all my things away and deleted all my pictures from 2011-2022… i had so many memories as a kid with friends and family that i regret deleting. I know its been years but…
A user who should have not had access to a folder any more went in and deleted a bunch of files/folders within a core folder in my Dropbox. I am planning to use Rewind to restore folders so I can properly backup the data. I have already removed access to the root folder for the user who should no longer have had access. If…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
