Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hello, I am talking to a colleague of mine that has uploaded a lot of files onto Dropbox last year. I now need to have access to all the files. And every documents she's been organising are now completely empty. The problem is that she left just a few days the company before I did. She was using the Dropbox app on her…
Hello, I am trying to change the default names given to the files I'm uploading to Dropbox. I would like to rename all my files with the dates they were taken. I read this can be done from the dropbox.com website, when clicking on the settings gear icon at the end of the folder name (Select Organize --> Click Set naming…
I've had a free Dropbox account for years. I continually get reminders that my storage space is maxed out and I need to upgrade. I've checked my photos to ensure they are still around. Today, I logged in and everything is gone. If I need to upgrade to access things, I will, but I need to know that my photos still exist.…
Dropbox you are killing me... you give me notifications that we have hundreds of links shared, but no bulk way to remove them. What's worse? While I can delete the thousands that I made over the last 3 years, I CANNOT DELETE FOR TEAM MEMBERS WHO HAVE LEFT. If you give me the warning there is a security issue of shared…
I currently have a Dropbox account with the free basic plan. For a few days I have been receiving notifications because the storage space has run out. In truth my uploads are only 250Mb in size. I remember that last week, by mistake, I started the backup of a GARMIN device which failed. However, the files loaded during…
i have seen this come up before, but haven't seen a fix. when i duplicate a file, on mac (sonoma 14.6.1) i am unable to rename the file. this is a standard part of my work flow and highly frustrating.
I can no longer (just since a few days) edit any files from Microsoft (.xlsx, .docx or .pptx) on my iPhone (14 with iOS18). I can only read them. I do subscribe on Microsoft 365 and I have always been able to open and edit Microsoft files from my phone. It works fine on PC. Also If I copy the file from Dropbox to OneDrive…
Hi everyone, I use Dropbox to back up and organize my photos, but I’m having some trouble managing them with my iPhone Photos app. I recently noticed that when I delete a photo from Dropbox, it also gets deleted from my iPhone Photos app, which I didn’t expect. Here are my questions: * How can I delete photos from Dropbox…
When I go to back up (https://www.dropbox.com/backup/all?_tk=web_left_nav_bar) and select the external hard drive, there is a red X and the word Error under "Status", and when I click on it, it warns me that it can't back up device, and device needs to be plugged in to restart the backup process. It IS connected and…
I have lost data folder after upgrade,please help
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