Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hello together, I have a problem since a few days: When I sign a PDF in my Dropbox on my IPhone I can't edit the signature later in my Acrobat Adobe on my desktop. It has a little lock icon now and I can't move it. Normal textboxes can be moved in the "Edit mode" of Adobe Acrobat, but not the signature. I am really…
Hi All! I am new to the DropBox forum..... I have changed the drive letters to two of my drives that were monitored by DB. And now I can not delete those drives from my DB-backup schedule. I delete them, and they keep re-appearing after one minute, and a message saying they could not be deleted. I have tried to put the…
I keep getting emails that say things like: "You recently deleted 69368 files from your Dropbox account. If you want these files back, you can still restore them until 7/10/2025. After that, they’ll be permanently deleted." I don't think I've been deleting files, so I don't know what this is about. Also, when I looked in…
I accidentally overwrite a file and then I deleted it (22 Jan 2025). One day after (23 Jan 2025) I would like to restore the previous file. Is it possible? My Dropbox plan is PLUS and it says that I can restore a deleted file within 30 days. Can you please help me?
I have a problem. In 2020 I deleted files that at the time were not important. Now, in 2025 I urgently need those files. Is there any way to recover them? Can I pay to have them recovered?
I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was deleted, but it seems that my personal basic account was impacted as well. I didn't realize that the closing of the business…
Dear Dropbox Support Team, I am writing to report a critical issue with my Dropbox account that has resulted in significant data loss and access problems. * Sign-In Issues: I was unable to sign in to my account using the standard login method. Each time I attempted, I received an error message stating, "Can't sign in, try…
How to delete one or more files, which are still stored. I already deleted the folder, but maybe without the value. Now, after trying to delete those files, I’ve got an error message several times, that it is currently not possible.
I have all the video files I need for the blog and all the other important stuff - gone! And the worst is you cannot have a live person talking to you. Asking for the Dropbox staff on here!
Hello, I am talking to a colleague of mine that has uploaded a lot of files onto Dropbox last year. I now need to have access to all the files. And every documents she's been organising are now completely empty. The problem is that she left just a few days the company before I did. She was using the Dropbox app on her…
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