Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups Help recovering deleted files on Dropbox
Hi, I just purchased an MS Surface and after finally getting it set up and including my personal and work Dropbox accounts, I find that I have several Personal (Old) and Company (Old) folders with are taking up quite a bit of space. Can I delete these (old) folders without losing these documents?
a phisher loaded a spam file on in my dropbox and the three dots are not giving me the option to delete the file. I can delete all my other files/folders. Suggestions? Thanks!
Hi, all-- I do a lot of online interviews and am trying to improve my workflow for processing them. I've tried Otter, Dropbox, Word 365, and probably others. I record the interview on Zoom, then upload the audio file. Dropbox transcription is super-easy to use with Zoom, and the transcriptions are more accurate than…
So there’s this weird glitch and I’ve searched the internet for answers without luck, the other day my laptop had to install and update a few things, including the EA app, I left it running when I came back it was still restarting. all seemed fine but Dropbox has created conflicted copies of all kinds of files and…
I wanted to use my dropbox account to be able to backup my files and remove them after a period of time from my phone, so files say older than a couple of months are only available online. And just keep the most recent ones in my android phone. It would be nice also to do this for different folders.
I stupidly didn't realise that all my photos were actually saved in my Dropbox account only, and not on my computer. I received an email in October 2024 saying my account has been closed, but I can still log into my Dropbox account and see some files. If I upgrade my account again, will I be able to see all the other…
Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in. Had to buy a new computer; on it now but when I login to Dropbox, I don't find my files. I was using OneDrive before, on my old computer. Is that the problem, or likely something else? I also understand that there are two…
I have just tried to share a folder with dropbox to another account and the folder has simply disappeared. It doesn't show in the online directory. It doesn't come up when I look for deleted files either, so I assume it is still there somewhere. This is an important folder and I'd like to get it back. Unfortunately I don't…
Hello together, I have a problem since a few days: When I sign a PDF in my Dropbox on my IPhone I can't edit the signature later in my Acrobat Adobe on my desktop. It has a little lock icon now and I can't move it. Normal textboxes can be moved in the "Edit mode" of Adobe Acrobat, but not the signature. I am really…
Hi All! I am new to the DropBox forum..... I have changed the drive letters to two of my drives that were monitored by DB. And now I can not delete those drives from my DB-backup schedule. I delete them, and they keep re-appearing after one minute, and a message saying they could not be deleted. I have tried to put the…
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