Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi all I may have made my life harder than it needed to be..... No doubt this is a common "problem". I have thousands of files in my Dropbox account (mostly photos but a load of other stuff as time has progressed). I also have a large number of files on Google Drive, Mega, Microsoft Drive and similarly files on my 2…
I have tried adding automation to a shared folder. It doesn't seem to do anything so I am curious if I am misunderstanding the feature. I have a main input folder that receives a folder with file(s) on regular basis. These folders have a standard naming convention of FirstName LastName Timestamp (yyyy-mm-dd HH_MM_SS)…
My OS (Linux) defaults to no extension for simple text files. On the Dropbox application for my Android phone, when such a file is selected, a "view as text file" option is offered. There is no such option for Dropbox on my laptop in the Firefox browser. Please add a "view/edit as text file" option for files uploaded to…
This happened to me and the older version didn't seem right anyway. Why does this keep happening? I think it has happened with two of my files. This is a major flaw!
I lost a bunch of files when trying to activate selective sync to save space and I've been giving myself headaches trying to figure out how to get them back. At this point I would love to just upgrade to a paid plan with more storage and restore my files to where they were before the sync debacle. What subscription level…
Is it possible to find folders with a certain phrase and rename that phrase in bulk?
I unsubscribed from Dropbox in March 2024 and downloaded all my files before canceling. However, when I checked today (January 2025), I found that my downloaded files are corrupted (Zero Bytes on Mac). Additionally, when I logged into the website, all my previous files were missing. In this case, what are my options for…
Hello i was using dropbox for years but i was idle for sometime and i noticed that i got message mentioning that : -------- -This a reminder that the Omgsys team is still in locked state. If Omgsys is still in locked state after September 27, 2024, the entire team, which includes all files, and admin and member accounts…
We’re experiencing an issue with our organization’s Dropbox where duplicate folders appear, and when we delete one, the other also gets deleted. Specifically, we have a main folder that contains subfolders for various reports. These subfolders were moved into the main folder (not copied), but now duplicate copies of these…
Hi, I just purchased an MS Surface and after finally getting it set up and including my personal and work Dropbox accounts, I find that I have several Personal (Old) and Company (Old) folders with are taking up quite a bit of space. Can I delete these (old) folders without losing these documents?
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