Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I just got the following email from Dropbox. The fact is that I made no such deletion, other than putting files offline, which is not the same thing. Is this a Chatbot scam to upgrade? Hi John, You recently deleted 11951 files from your Dropbox account. If you want these files back, you can still restore them until…
I have been a Dropbox user since 2011. I'm a professor and have always assumed my files were safe. Last week, one disappeared - and it is a whole academic publication. That is my original intellectual property. Losing that work has significant implications for my professional reputation and career. I have already missed…
A couple of months ago I must have accidently hit a key where it seems my complete computer is backed up to dropbox. I'm on a Mac and my "Documents" folder now has a Dropbox icon and it seems each file is no longer located on my mac but on Dropbox. So I depend on internet speed for access to the files. I have solved part…
Hi all I may have made my life harder than it needed to be..... No doubt this is a common "problem". I have thousands of files in my Dropbox account (mostly photos but a load of other stuff as time has progressed). I also have a large number of files on Google Drive, Mega, Microsoft Drive and similarly files on my 2…
I have tried adding automation to a shared folder. It doesn't seem to do anything so I am curious if I am misunderstanding the feature. I have a main input folder that receives a folder with file(s) on regular basis. These folders have a standard naming convention of FirstName LastName Timestamp (yyyy-mm-dd HH_MM_SS)…
My OS (Linux) defaults to no extension for simple text files. On the Dropbox application for my Android phone, when such a file is selected, a "view as text file" option is offered. There is no such option for Dropbox on my laptop in the Firefox browser. Please add a "view/edit as text file" option for files uploaded to…
This happened to me and the older version didn't seem right anyway. Why does this keep happening? I think it has happened with two of my files. This is a major flaw!
I lost a bunch of files when trying to activate selective sync to save space and I've been giving myself headaches trying to figure out how to get them back. At this point I would love to just upgrade to a paid plan with more storage and restore my files to where they were before the sync debacle. What subscription level…
Is it possible to find folders with a certain phrase and rename that phrase in bulk?
I unsubscribed from Dropbox in March 2024 and downloaded all my files before canceling. However, when I checked today (January 2025), I found that my downloaded files are corrupted (Zero Bytes on Mac). Additionally, when I logged into the website, all my previous files were missing. In this case, what are my options for…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.