Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
How do I see precisely WHEN files were deleted? I just received an email saying I "recently" deleted 1000+ files from Dropbox. I need to know WHEN they were deleted, to know if error or not. Looking at deleted files in Dropbox online, I can't tell.
Yesterday (1/31/25) a terminated employee deleted 50 files out of various Dropbox folders before we could remove his access. We need help recovering those files. Despite the Help instructions we consulted there is NO link or other area where we have found these deleted files. Not new to Dropbox but new to the community.…
After deleting tens of GB of data and having NO additional space freed up on my machine, I eventually discovered the hidden folder ~/Library/CloudStorage/Dropbox/.Trash was hoarding these deleted files. I found an old post on here that claimed this was due to a bug that was fixed in an old version of MacOS 13, but I'm on…
This is stunning and insult to injury Dropbox is a brick wall and provides no way to contact them for customer support. I opened the files Saturday and was very confused to see only prompts for tutorials on starting using DropBox. There is nothing I perceive in deleted files, etc. I unfortunately had not saved my computer…
I upgraded my dropbox recently to 1 TB of cloud memory because I have a security camera that records and uploads. We have the camera inside the house and it records anytime there is movement. I don't need to keep or access the video files unless something bad happens, so I've been deleting them. I came to find out they go…
I have used Dropbox for at least 10 years. In particular, I use it for sharing my tax info with my Federal & State returns. Much to my surprise, I can no longer find anything!. It is literally as if the Dropbox folks forgot I ever had an account! When I attempted to log in with my old credentials I was invited to "join".…
Good day, can someone help me? I has my drop box account for years, mostly using it when I was studding, now I have not been on my Dropbox for over 2 years, and when I logged in today everything was missing. I keep receiving emails that my dropbox is full, so I did not expect it to be empty when I logged in today. What…
I just got the following email from Dropbox. The fact is that I made no such deletion, other than putting files offline, which is not the same thing. Is this a Chatbot scam to upgrade? Hi John, You recently deleted 11951 files from your Dropbox account. If you want these files back, you can still restore them until…
I have been a Dropbox user since 2011. I'm a professor and have always assumed my files were safe. Last week, one disappeared - and it is a whole academic publication. That is my original intellectual property. Losing that work has significant implications for my professional reputation and career. I have already missed…
A couple of months ago I must have accidently hit a key where it seems my complete computer is backed up to dropbox. I'm on a Mac and my "Documents" folder now has a Dropbox icon and it seems each file is no longer located on my mac but on Dropbox. So I depend on internet speed for access to the files. I have solved part…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
