Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I state that I have always logged into my account for no more than 9 months, and I find myself with full space warning notifications from 7 months ago including from the access history shows a login just 7 months ago. Now I find myself with not even a file, practically 2 gb of files gone and with the deleted file history…
I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB of files and now when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!! How can I speak or chat with a human??? Thanks!
Having this issue over the past several months. Saw another thread where others were having the same issue, but that thread was locked. I copy a file from one subfolder in Dropbox to another subfolder on my Sonoma 14.5 Mac, (Dropbox v199.4.6287) and then I can't rename the file. This doesn't happen every time, but has…
I worked for a company that shared their entire Dropbox directory with me, which contains several terabytes of data. Our collaboration has ended, and they removed my access to their Dropbox folder. However, the folder with all the data is still on my drive, and Windows refuses to delete it because it is protected. I have…
hi, I have moved a lot of pictures out of Camera Uploads into other folders. Camera Uploads only shows a few photos (that's fine) but many more show under Photos tab. When in Photos- how can I tell what folder a specific photo is in? And, how does Photos work? is it like a permanent list of every photo that used to be in…
On Monday (2/3/25) I accidentally deleted a very large and crucial to my livelihood folder. I immediately reached out to Dropbox chat support and got a couple of different answers as to what I can do. My account tier holds deleted files for 180 days. So I was pretty calm when they told me a simple "rewind" would restore…
I seriously can't believe this. Two personal files of mine (videos) from January 2016 and February 2016 just disappeared in front of my own eyes. They are not in "Deleted Files" or any other folder and I have not removed them myself. I work in IT support myself and have already gone through all the basic troubleshooting…
Hello! Today for the first time there was a problem with deleted files, which I can't fix. After downloading a file from Dropbox on my iPhone, I wanted to delete it. As always, I used the "delete" option on it, but I noticed that instead of a single file, the entire folder had disappeared. I immediately went to the Recover…
Hi all -- our small organization is a long-time Dropbox user. As such, our file structure predates when Dropbox added Team folders. Currently, all shared folders and each staffer's individual folder is nested under MY folder (as I'm the admin) since that's how it used to work. I know I need to take the time to reorganize…
I am a ******-working individual barely making ends meet…and use free Dropbox storage to save very important docs like children’s medical records, bills and other things I don’t want to lose. I can’t afford to PAY to store these and ran out of space. Cleared up space by manually deleting files but then-poof- 100s of files…
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